Service Process Coordinator: Complex Issues & Projects

Citigroup; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision coverage

401(k)

Life, accident, and disability insure

Wellness programs

Paid time off

Job summary

Citigroup in Sioux Falls, SD is seeking a Service Process Coordinator 4 to handle moderately complex servicing tasks and drive quality execution. You will organize, record, and service production outputs, resolving issues under limited supervision and supporting a broad range of products and services.

The role requires 1-3 years of relevant experience, proficiency in Microsoft Excel, and the ability to manage physical filing and cart handling.

Qualifications

• 1-3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel.
• Ability to maneuver boxes and carts.
• Experience with files and re-filing.
• Basic knowledge of organization policies and procedures.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Relevant experience

Loan servicing

Microsoft Excel

File handling

Processing experience

Organizational skills

Education

High School diploma or equivalent

Job description

Citigroup in Sioux Falls, SD is seeking a Service Process Coordinator 4 to handle moderately complex servicing tasks and drive quality execution. You will organize, record, and service production outputs, resolving issues under limited supervision and supporting a broad range of products and services.

The role requires 1-3 years of relevant experience, proficiency in Microsoft Excel, and the ability to manage physical filing and cart handling.