IT Service Desk Coordinator - 24/7 Support & Access Mgmt

FIRST PREMIER BANK; Sioux Falls (SD); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full medical benefits

Dental and vision coverage

Paid time off

401(k) match

Wellness program

Volunteer hours

Descripción de la vacante

Premier Bankcard in Sioux Falls, SD is seeking an IT Help Desk Specialist to provide first-level support for enterprise systems, triage requests, and assist with user provisioning. You will handle tickets via Freshservice, phone, and email, with on-call rotation for after-hours coverage.

The role emphasizes strong communication, knowledge of Active Directory and Microsoft 365, and the ability to work independently in a fast-paced environment. Benefits included.

Formación

• Associate’s degree or 2+ years’ related experience and/or training; or equivalent combination of education and experience, required.
• Basic knowledge of Active Directory, Microsoft 365, and Windows OS, required.
• Strong communication, customer service, and documentation skills, required.
• Familiarity with Freshservice or similar ITSM platforms, preferred.
• CompTIA A+ or Microsoft 365 Fundamentals certification, preferred.
• Experience with identity platforms (e.g., Azure AD, Okta), preferred.
• Exposure to ITIL practices and service desk workflows, preferred.

Responsabilidades

• Respond to and triage Level 1 support tickets submitted via Freshservice, phone, and email.
• Provide technical support for desktop, mobile, and Microsoft 365 applications.
• Provision, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems.
• Manage access requests, group memberships, and MFA configurations.
• Escalate unresolved issues to Level 2 support or application teams.
• Document support activities and contribute to the IT knowledge base.
• Communicate service impacts and updates to end users.
• Participate in an on-call rotation for after-hours support and incident response.
• Support onboarding and offboarding processes in coordination with HR and IT teams.
• Ensure compliance with access control policies and IT security standards.

Conocimientos

M365 apps

Strong English communication

Independent work ethic

Problem solving

Adaptability

On-call support experience

Educación

Associate’s degree or 2+ years’ related experience

Herramientas

Active Directory

Microsoft 365

Windows OS

Freshservice

Azure AD

Okta

ITIL

Descripción del empleo

Premier Bankcard in Sioux Falls, SD is seeking an IT Help Desk Specialist to provide first-level support for enterprise systems, triage requests, and assist with user provisioning. You will handle tickets via Freshservice, phone, and email, with on-call rotation for after-hours coverage.

The role emphasizes strong communication, knowledge of Active Directory and Microsoft 365, and the ability to work independently in a fast-paced environment. Benefits included.