Service Process Coordinator

Citigroup; O’Fallon (MO); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off packages including plan

Job summary

Citigroup is seeking a Service Process Coordinator to handle relatively complex assignments and support payment and reconciliation inquiries. The role involves resolving loan servicing issues under limited supervision and contributing to process changes or templates, while ensuring quality in services and assisting with training new team members.

With 2-4 years of relevant experience and a high school diploma, you will operate in a structured environment in Ofallon, Missouri, within a full-time

Qualifications

• 2-4 years relevant experience
• High School diploma or equivalent

Responsibilities

• Supports the function by responding to payment and reconciliation inquiries in a timely matter.
• Resolves complex loan servicing issues under limited supervision on projects related to process changes or letter templates.
• Reconciles historical accounts and performs re-application/re-amortization functions for a wide array of loans.
• Assists with the training and mentoring of new hires or team members.
• Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure systems are functioning properly.

Education

High School diploma or equivalent

2-4 years relevant experience

Job description

Service Process Coordinator

The Service Process Coordinator performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities

• Supports the function by responding to payment and reconciliation inquiries in a timely matter.
• As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates.
• Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans.
• Assists with the training and mentoring of new hires or team members.
• Works under little to no direct supervision.
• Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
• Represents department at intra-departmental meetings and on various intra department projects.
• Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers.
• May support an expansive and/or diverse array of products/services.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

2-4 years relevant experience

Education

High School diploma or equivalent

Job Details

• Job Family Group: Operations - Core
• Job Family: Processor
• Time Type: Full time
• Primary Location: Ofallon Missouri United States
• Primary Location Full Time Salary Range: $50,900.00 - $66,400.00
• Anticipated Posting Close Date: Oct 23, 2026

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• Additional information regarding Citi employee benefits, please visit citibenefits.com.