Service Process Coordinator

Citigroup Inc.; O’Fallon (MO); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off packages, including paid

Job summary

Citigroup Inc. in Ofallon, MO is seeking a Service Process Coordinator 2 to support basic servicing activities with close supervision. You will organize, record, and process the production outputs while maintaining accuracy and adherence to firm policies.

The role emphasizes basic problem solving, risk awareness, and the ability to follow defined procedures, including handling files, lifting boxes, and supporting a range of products and services.

Qualifications

• Ability to lift/maneuver 30 lb banker’s boxes and push/pull loaded carts.
• Stand, stoop, bend, and stretch for full 8-hour shifts.
• Prior related work experience providing understanding of activities, policies, procedures.

Responsibilities

• Organizes, records, processes and services the production output of various, basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Responsible for scanning files into a computer application to validate accuracy while sitting at a desk.
• Escalates, manages and reports control issues with transparency in line with Citi policies.

Skills

Physical stamina

File handling

Attention to detail

Education

High School diploma

Job description

The Service Process Coordinator 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities

• Organizes, records, processes and services the production output of various, basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Responsible for scanning files into a computer application to validate accuracy while sitting at a desk.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Position requires ability to lift/maneuver 30 lb. bankers boxes and push/pull fully loaded wooden carts.
• Position requires pulling files or re-filling which requires standing, stooping, bending, stretching for complete 8 hour shifts.
• Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Processor

Time Type

Full time

Primary Location

Ofallon Missouri United States

Primary Location Full Time Salary Range

$39,520.00 - $46,810.00

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

In addition to salary, Citi’s offerings may also include, discretionary and formulaic incentive and retention awards.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Oct 23, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.