Service Plumber

HireAligned; Columbia Township (MO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Paid training

Employee discounts

Job summary

MasterTech Plumbing, Heating & Cooling is seeking a dedicated Service Plumber to join our team. This full-time role focuses on residential service plumbing, servicing faucets, toilets, water heaters, drains, and related systems, with emphasis on exceptional customer service and professional growth.

You will work with a supportive team, use modern app-based tools for documenting service calls, and participate in ongoing training and on-call rotations to ensure top-quality service and customer

Qualifications

• Must have strong troubleshooting and diagnostic abilities.
• Excellent customer service and communication skills required.
• Dependable, team‑oriented with a solid work ethic.

Responsibilities

• Diagnose and repair residential plumbing issues (faucets, toilets, water heaters, drains).
• Perform residential drain service and troubleshooting during daily calls.
• Explain repair options clearly and educate homeowners on financing/maintenance plans.
• Maintain a clean, organized, and well-stocked service vehicle.
• Collaborate with customer service and dispatch teams for a smooth experience.
• Utilize app-based systems/tablets to document service calls and invoices.
• Mentor apprentices and junior plumbers.
• Participate in ongoing training and ride-alongs.
• Rotate on-call schedule as needed.
• Represent the company professionally in all interactions.

Skills

Troubleshooting

Customer service

Communication

Team-oriented

Reliability

Job description

MasterTech Plumbing, Heating & Cooling is seeking a dedicated and experienced Service Plumber to join our professional team. As a Service Plumber, you will play a crucial role in delivering high-quality residential plumbing services while maintaining the reputation for excellence that MasterTech is known for. This full-time position is ideal for individuals with a strong background in plumbing who are committed to outstanding customer service and continuous professional growth. If you are looking to advance your career with a reputable company that values its employees and supports ongoing development, this is an excellent opportunity to consider.

Working as a Service Plumber at MasterTech Plumbing, Heating & Cooling offers the chance to work in a supportive team environment where your expertise is respected and your contributions are recognized. Our company prides itself on fostering a workplace culture that encourages learning, teamwork, and long-term career growth. The Service Plumber role is a vital part of our operations, ensuring that customers receive prompt, reliable, and professional plumbing solutions tailored to their needs.

As a Service Plumber, your primary responsibilities will involve diagnosing and repairing a wide range of residential plumbing issues. This includes servicing faucets, toilets, water heaters, drains, and other plumbing systems. You will also be responsible for performing residential drain service and troubleshooting as part of your daily service calls. Building and maintaining strong relationships with customers is essential, as is the ability to clearly communicate repair and replacement recommendations and educate homeowners on available financing options and maintenance plans.

Our ideal candidate for the Service Plumber position has substantial experience in the field, a passion for problem-solving, and a dedication to delivering excellent customer experiences. The ability to mentor apprentices and less-experienced plumbers is highly valued, as is a commitment to maintaining a clean, organized, and properly stocked service vehicle. You will work closely with our customer service and dispatch teams to ensure a seamless process for our clients, and use modern technology, such as app-based systems and tablets, to document service calls and complete accurate electronic records.

MasterTech Plumbing, Heating & Cooling offers a comprehensive benefits package designed to support your well-being and professional growth. We provide competitive compensation, health, dental, and vision insurance, paid time off, retirement plan options, and opportunities for ongoing training and skills development. Additional perks include employee discounts, participation in team events, and a respectful, inclusive team environment where your skills and dedication are truly valued.

Service Plumber - Summary

• Join a respected plumbing, heating, and cooling company known for customer satisfaction and employee support.
• Full-time position focused on residential service plumbing.
• Opportunities for career advancement and ongoing professional development.
• Work in a supportive team environment with modern tools and technology.

Duties & Responsibilities

• Diagnose and repair residential plumbing issues, including faucets, toilets, water heaters, drains, and related systems.
• Perform residential drain services and troubleshooting as part of daily service calls.
• Communicate repair and replacement recommendations to customers in a clear and professional manner.
• Educate homeowners on available financing options and maintenance plans.
• Identify plumbing issues and recommend appropriate solutions based on customer needs.
• Maintain a clean, organized, and well-stocked service vehicle.
• Work collaboratively with customer service and dispatch teams to ensure a smooth customer experience.
• Utilize app-based systems and tablets to document service calls and submit accurate electronic invoices, timecards, and option sheets.
• Mentor and train apprentices and less-experienced plumbers.
• Participate in regular training, ride‑alongs, and coaching sessions.
• Work within a rotating on‑call schedule as needed.
• Represent the company professionally in all customer interactions.

Salary & Benefits

• Competitive pay, commensurate with experience.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off, including vacation days and paid holidays.
• 401(k) retirement plan with company match.
• Paid training and ongoing skills development opportunities.
• Employee discounts on plumbing and HVAC services.
• Team events and additional employee perks to enhance the work environment.

Qualifications & Requirements

• Minimum of 2 years of residential service plumbing experience.
• Strong troubleshooting and diagnostic skills.
• Excellent customer service and communication abilities.
• Professional, dependable, and team-oriented attitude.
• Ability to explain plumbing issues and solutions confidently to homeowners.
• Self‑motivated, accountable, and strong work ethic.
• Pride in workmanship and attention to detail.
• Neat, punctual, courteous, and professional demeanor.

Ideal Candidate Snapshot

• Experienced in residential plumbing service and repairs.
• Dedicated to delivering high‑quality workmanship and customer satisfaction.
• Skilled at mentoring and training junior team members.
• Able to utilize technology for efficient documentation and communication.
• Adaptable, reliable, and committed to personal and team growth.

Other Relevant Information

• MasterTech Plumbing, Heating & Cooling is committed to maintaining an inclusive and supportive work environment.
• Continuous opportunities for learning, advancement, and skills development are available to all employees.
• MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.