HVAC Service Technician

gobravvo; Columbia Township (MO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Technical training

Employee discounts

Job summary

MasterTech Plumbing, Heating & Cooling is seeking an experienced HVAC Service Technician to join our growing residential team. You will diagnose, repair, and maintain heating and cooling systems while delivering outstanding customer service on every visit.

We offer competitive pay, comprehensive benefits, ongoing training, and opportunities for career advancement in a family-owned environment. If you take pride in your workmanship and enjoy mentoring others, this role is for you.

Qualifications

• Minimum of 2 years of experience in residential HVAC service.
• Strong diagnostic and troubleshooting abilities across HVAC systems.
• EPA certification required, or willingness to obtain with company support.
• NATE certification is a plus.
• Excellent customer service and communication skills.
• Valid driver’s license and a good driving record.

Responsibilities

• Diagnose, repair, and maintain a variety of residential heating and cooling systems.
• Perform scheduled maintenance, tune-ups, and preventative service on HVAC equipment.
• Troubleshoot system malfunctions to identify root causes and recommend effective solutions.
• Communicate technical details and repair options clearly to homeowners.
• Deliver professional and courteous customer service during every interaction.
• Maintain a clean, organized, and well-stocked service vehicle.
• Collaborate closely with customer service and dispatch teams to ensure a seamless customer experience.
• Accurately complete work orders, invoices, and service documentation.
• Mentor and train apprentices or less-experienced technicians, sharing knowledge and fostering professional development.
• Participate in ongoing technical training, coaching sessions, and professional development opportunities.
• Take part in a rotating on-call schedule as needed, including occasional weekends

Skills

HVAC service

Diagnostics

Customer service

Troubleshooting

Job description

MasterTech Plumbing, Heating & Cooling is seeking an experienced HVAC Service Technician to join our dynamic team. As a leading provider of residential plumbing, heating, and cooling services, we are committed to delivering outstanding customer service and technical expertise. Our company fosters a supportive work environment where team members are encouraged to grow professionally and personally. This full-time HVAC Service Technician position offers a rewarding opportunity for skilled technicians who take pride in their craft and value long-term career advancement.

Our HVAC Service Technicians serve as the face of MasterTech, representing our reputation for quality and customer satisfaction on every service call. With a strong focus on diagnosing, repairing, and maintaining residential heating and cooling systems, this role is integral to ensuring the comfort and safety of homeowners. Technicians receive ongoing training and support to stay current with industry best practices, new technologies, and company standards. As an HVAC Service Technician, you will interact directly with customers, providing clear communication and solutions tailored to individual needs.

If you are an HVAC Service Technician with a passion for delivering excellent results and upholding the highest standards of workmanship.

MasterTech Plumbing, Heating & Cooling values each team member and offers competitive compensation, comprehensive benefits, and a positive company culture.

Working in this role provides the chance to collaborate with knowledgeable colleagues and develop your skills in a thriving industry.

HVAC Service Technician - Summary

• Serve as a key member of the MasterTech service team, specializing in residential HVAC systems
• Provide expert diagnosis, repair, and maintenance solutions to homeowners
• Deliver exceptional customer service and uphold the company's standards of professionalism
• Participate in ongoing technical training and contribute to a positive team environment

Duties & Responsibilities

• Diagnose, repair, and maintain a variety of residential heating and cooling systems
• Perform scheduled maintenance, tune-ups, and preventative service on HVAC equipment
• Troubleshoot system malfunctions to identify root causes and recommend effective solutions
• Communicate technical details and repair options clearly to homeowners
• Deliver professional and courteous customer service during every interaction
• Maintain a clean, organized, and well-stocked service vehicle
• Collaborate closely with customer service and dispatch teams to ensure a seamless customer experience
• Accurately complete work orders, invoices, and service documentation
• Mentor and train apprentices or less-experienced technicians, sharing knowledge and fostering professional development
• Participate in ongoing technical training, coaching sessions, and professional development opportunities
• Take part in a rotating on-call schedule as needed, including occasional weekends

Salary & Benefits

• Competitive pay structure with performance incentives (SPIFs)
• Overtime opportunities available
• Comprehensive health, dental, and vision insurance
• Paid time off, including vacation days and eight paid holidays
• 401(k) retirement plan with company match
• Access to paid technical training and ongoing professional development
• Employee discounts on plumbing and HVAC services
• Participation in team events, snacks, and other employee perks
• Supportive and respectful work environment with opportunities for career growth

Qualifications & Requirements

• Minimum of 2 years of experience in residential HVAC service
• Strong diagnostic and troubleshooting abilities across various HVAC systems
• EPA certification required, or willingness to obtain with company support
• NATE certification is a plus
• Excellent customer service and communication skills
• Professional, dependable, and team-oriented demeanor
• Motivated and accountable with a strong work ethic
• Receptive to feedback, coaching, and opportunities for development
• Attention to detail and pride in craftsmanship
• Valid driver’s license and a good driving record

Ideal Candidate Snapshot

• Experienced in residential HVAC service and comfortable working independently or as part of a team
• Committed to delivering high-quality workmanship and customer satisfaction
• Enthusiastic about learning, professional growth, and contributing positively to company culture
• Adaptable to changing technologies, systems, and service protocols
• Willing to mentor others and help build a strong, knowledgeable team

Other Relevant Information

• All offers of employment are contingent upon successful completion of a background check and drug screening
• MasterTech Plumbing, Heating & Cooling is an equal opportunity employer
• This HVAC Service Technician opportunity provides long-term career growth in a supportive, family-owned company