Plumbing Service Technician

Central Cooling and Heating; Woburn (MA); On-site; USD 94,000 - 104,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, and

401(k) with company match

Company vehicle and equipment

Ongoing training and development

Paid time off and holidays

Year-round work

Performance-based incentives

Job summary

Central Heating & Cooling in Massachusetts is seeking an experienced Residential Service Plumber to diagnose, repair, and replace residential plumbing systems while delivering an outstanding customer experience.

The ideal candidate has MA plumber license, strong diagnostic skills, and the ability to work independently on calls, with a focus on safety and quality workmanship. This role offers competitive pay, benefits, and ongoing training.

Qualifications

• Residential service plumbing and drain cleaning experience is required.
• Massachusetts plumber license is required.
• Strong understanding of residential water distribution, drainage, waste and disposal systems.
• Ability to use common plumbing tools safely and effectively.
• ServiceTitan experience is a plus.

Responsibilities

• Perform residential plumbing inspections and identify repair and upgrade opportunities.
• Diagnose and repair clogged drains, faucets, fixtures, and water supply lines.
• Perform drain cleaning and locate leaks in residential water systems.
• Install, maintain, repair and replace water supply, waste, sanitary, and DWV systems.
• Cut, assemble, and install pipes while avoiding hazards around electrical/mechanical systems.
• Read blueprints and plumbing layouts to plan installations and repairs.
• Repair and maintain fixtures and appliances such as sinks and washing machines.
• Provide customers with clear, professional repair options based on inspections.

Skills

Residential plumbing

Drain cleaning

Customer service

Communication skills

Problem solving

Reading blueprints

Safety awareness

Education

Massachusetts Plumber License

Tools

Pipe wrenches

Pipe cutters

Drain snakes

Job description

Career Description

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Plumbing Service Technician

Central Heating & Cooling is seeking an experienced Residential Service Plumber to join our growing team. This individual will be responsible for diagnosing, repairing, maintaining, and replacing residential plumbing systems while delivering an exceptional customer experience. We are looking for someone who takes pride in their work, enjoys helping customers, and wants to be part of a company that values teamwork and professional growth.

Come do what you’re good at with people who get it.

What You’ll Do

• Perform comprehensive residential plumbing inspections and identify repair, replacement, and upgrade opportunities based on your findings.
• Diagnose and repair a variety of residential plumbing issues, including clogged drains, faucets, fixtures, drainage lines, and water supply lines.
• Perform drain cleaning and locate and repair leaks or other issues within residential water distribution systems.
• Install, maintain, repair, and replace water supply, waste disposal, sanitary, and DWV systems.
• Cut, assemble, and install pipes and tubing while working carefully around existing electrical, mechanical, and structural systems.
• Read and interpret blueprints, drawings, and plumbing layouts to properly plan and complete installations and repairs.
• Repair and maintain residential plumbing fixtures and appliances, including sinks, washing machines, and other connected equipment.
• Recommend appropriate repair and upgrade options based on inspection findings while providing customers with clear, professional guidance.
• Use plumbing tools and equipment safely and effectively, including pipe wrenches, pipe cutters, drain snakes, and other service equipment.
• Maintain a clean, professional work environment and deliver a positive customer experience on every call.

What We’re Looking For

• Residential service plumbing and drain cleaning experience required.
• Valid Massachusetts Plumber License required.
• Solid understanding of residential water distribution, drainage, waste, and disposal systems.
• Working knowledge of residential heating, ventilation, and plumbing-related appliances.
• Ability to confidently use common plumbing tools and equipment, including pipe wrenches, pipe cutters, snakes, and related service tools.
• ServiceTitan experience is a plus.
• Strong diagnostic and problem-solving skills with the ability to identify the cause of plumbing issues and determine the appropriate solution.
• Good communication and interpersonal skills with a friendly, patient, and customer-focused approach.
• Ability to explain findings and repair or upgrade recommendations clearly to homeowners.
• Good physical condition and strength, with the ability to work in crawl spaces, tight areas, and other awkward positions.
• Ability to work independently, manage service calls efficiently, and take pride in delivering quality workmanship.
• Professional appearance, dependable work ethic, and commitment to safety and customer satisfaction.

What We Offer

• Competitive compensation: $45 - $50/hour with weekly pay!
• Performance-based incentives
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match
• Company vehicle and equipment
• Ongoing training and career development
• Advancement opportunities within a growing company
• Year-round work

Join Our Team

If you're looking for a company that values teamwork, growth, customer service, and having fun while delivering excellent results, we'd love to hear from you.

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