Service & Parts Support Specialist

Standard Plumbing & Heating; Canton (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

Standard Plumbing & Heating is seeking a Service Support employee at our Canton, OH facility to provide direct support and backup to the Service Department, handling calls, parts, and order coordination.

You will assist dispatch, track ERP entries, coordinate quotes, and support project managers and account managers, requiring attention to detail, Excel proficiency, and strong communication in a fast-paced office environment.

Qualifications

• High School Diploma or GED required.
• Proficient in Excel.
• HVAC knowledge/experience preferred.
• Ability to handle the daily demands of a fast-paced environment.
• Excellent verbal, written and phone communication and listening skills.

Responsibilities

• Answer incoming calls from customers and suppliers.
• Serve as back up and support for the Parts Coordinator regularly.
• Assist with sourcing and tracking parts and materials.
• Serve as backup support to HVAC & plumbing dispatch as needed.
• Assist with service order calls from clients when necessary.
• Track and enter returns, warranties and credits into the ERP system.
• Track and process customer purchase orders, tie into work orders in the ERP system, and ensure the information is accurate.
• Provide support for service technicians regarding parts being requested to complete jobs.
• Work with project managers, service manager and customers to send out quotes.
• Enter and track quotes - Upload into Coins and Salesforce.
• Assist the account managers and project to prepare PM contracts and quotes.
• Help with dispatchers and parts coordinator with receiving and processing material.
• Assist with workflow in our ERP system.
• Routine communication with clients, technicians, and interaction with other staff members in person, as well as by phone and email.
• Any other duties as assigned.

Skills

Excel

Communication skills

Multitasking

Teamwork

HVAC knowledge

Education

High School Diploma or GED

Tools

Salesforce

Coins ERP

MS Office

Job description

Standard Plumbing & Heating is seeking a Service Support employee at our Canton, OH facility to provide direct support and backup to the Service Department, handling calls, parts, and order coordination.

You will assist dispatch, track ERP entries, coordinate quotes, and support project managers and account managers, requiring attention to detail, Excel proficiency, and strong communication in a fast-paced office environment.