Parts & Service Support Specialist

SourceLine; Norcross (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

SourceLine is seeking a dependable Parts and Service Administrator to support daily operations at our Norcross branch. The role blends customer service with work order administration and parts support, requiring strong organizational skills and attention to detail to keep paperwork and records accurate.

You will assist customers with parts inquiries, create and maintain work orders, manage parts availability, and coordinate with technicians to keep service operations running smoothly.

Qualifications

• Experience in parts, service administration, customer service, or a related position.
• Experience in heavy equipment, construction equipment, automotive, diesel, or a similar industry is preferred.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Basic computer skills and the ability to maintain accurate records.
• Ability to multitask and work effectively with customers, technicians, and other team members.
• Experience working with work orders, purchase orders, service billing, or invoicing is preferred.
• Experience with a dealership management system is preferred; CDK/IntelliDealer experience is a plus.

Responsibilities

• Assist customers with parts inquiries, service questions, and general requests.
• Create, update, and maintain work orders and service documentation.
• Provide support at the parts counter, including identifying parts and checking availability.
• Assist with parts ordering, tracking, and inventory records.
• Coordinate with technicians and service personnel to support daily operations.
• Communicate with customers regarding service updates and parts availability.
• Maintain accurate records and help keep the parts and service departments organized.
• Provide general administrative support to the branch as needed.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Multitasking

Team collaboration

Tools

CDK/IntelliDealer

Job description

SourceLine is seeking a dependable Parts and Service Administrator to support daily operations at our Norcross branch. The role blends customer service with work order administration and parts support, requiring strong organizational skills and attention to detail to keep paperwork and records accurate.

You will assist customers with parts inquiries, create and maintain work orders, manage parts availability, and coordinate with technicians to keep service operations running smoothly.