Field Service Engineer 2

Makino,-Inc; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

401(k)

Job summary

Makino, a world leader in metal-cutting and machining technology, seeks a CNC Technician Level 2 or Sr across the United States. You will troubleshoot, repair, and maintain CNC equipment, traveling to customer sites.

Responsibilities include installing and maintaining machine tool equipment, researching issues with manuals and vendor resources, documenting status, and providing after-sales technical support and training.

Qualifications

• Direct hands-on experience with CNC machine tools (Makino or equivalent).
• Ability to read and interpret technical drawings/schematics.
• Proficiency with Microsoft Office; frequent use of laptop and smartphone.
• Strong technical, communication, and presentation abilities.
• Willingness to travel regionally; technicians dispatched from home.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC equipment.
• Use manuals and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation on machine status and repairs.
• Perform preventive maintenance and provide after-sales technical support and training.
• Maintain an in-depth understanding of the machine tool industry and Makino products.
• Participate in onboarding training for CNC repair and Makino equipment.

Skills

CNC tools

Troubleshooting

Technical drawings

Communication

Travel readiness

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

CNC Technician Level 2 or Sr.

Position Summary
The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers’ machine tool operations. We are looking to fill positions all across the US.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls.
  (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after‑sales technical support and training.
• Maintain an in‑depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding,

Qualifications & Skills

• Direct hands‑on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required. Candidates with equivalent experience with other high‑end CNC machine tool platforms will also be considered.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory. (Technicians are dispatched from home to customer locations.)

What Makino Offers

Makino invests in the success and well‑being of our employees, offering a comprehensive range of benefits:

• Market‑competitive health benefits, dental and vision, company‑paid life insurance/short- and long‑term disability.
• 3 weeks of vacation to start
• 401(k) retirement plan with company contribution
• Employee appreciation events, perks, and assistance programs

Physical & Mental Requirements

Makino will provide reasonable accommodations as needed to enable individuals with disabilities to perform essential functions.

• Ability to move throughout customer and company premises.
• Ability to focus and prioritize multiple tasks and responsibilities.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
• Frequent use of hands and arms for fine motor tasks.
• Visual capability including close, distance, peripheral, and depth perception.
• Ability to remain composed and professional in stressful situations.

Equal Opportunity Employer

Makino provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.