Field Service Engineer 2

Makino; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

3 weeks vacation

Bonus plan

11 company paid holidays

401(k)

Tuition reimbursement

Employee appreciation events

Job summary

Makino is seeking a CNC Technician Level 2 or Senior to troubleshoot, repair, and maintain CNC equipment across the United States. The role supports customer machine tool operations and reports to the Regional Customer Support Manager, with assignments nationwide.

Travel is required; technicians are dispatched from home to customer locations and a company vehicle is provided with gas and travel expenses covered. Strong mechanical and electrical skills are essential.

Qualifications

• Hands-on experience servicing, installing, troubleshooting Makino CNC tools.
• Ability to read technical drawings and schematics.
• Proficient with software tools; comfortable using a laptop, phone and apps.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls.
• Research and resolve machine issues using manuals and vendor resources.
• Document machine status, repairs, and installations for Makino and customers.
• Perform preventive maintenance and provide after-sales technical support and training.
• Maintain understanding of machine tool industry and Makino product lines.

Skills

CNC tech exp

Drawings & schematics

Tech comms

Travel readiness

Tools

Microsoft Office

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

CNC Technician Level 2 or Sr.

Position Summary

The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers’ machine tool operations. We are looking to fill positions all across the US.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after‑sales technical support and training.
• Maintain an in‑depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding.

Qualifications & Skills

• Direct hands‑on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required. Candidates with equivalent experience with other high-end CNC machine tool platforms will also be considered.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory. (Technicians are dispatched from home to customer locations.)

What Makino Offers

Makino invests in the success and well‑being of our employees, offering a comprehensive range of benefits:

• Competitive starting salary
• Market‑competitive health benefits, dental and vision, company‑paid life insurance/short- and long-term disability.
• 3 weeks of vacation to start
• Bonus plan
• 11 company paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and assistance programs

Physical & Mental Requirements

Makino will provide reasonable accommodations as needed to enable individuals with disabilities to perform essential functions.

• Ability to move throughout customer and company premises.
• Ability to focus and prioritize multiple tasks and responsibilities.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
• Frequent use of hands and arms for fine motor tasks.
• Visual capability including close, distance, peripheral, and depth perception.
• Ability to remain composed and professional in stressful situations.

Equal Opportunity Employer

Makino provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.