Parts Specialist

Synerfac Technical Staffing; Cherry Hill Township (NJ); Hybride; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Résumé du poste

Synerfac Technical Staffing is seeking a Parts Associate for a leading manufacturer of specialized industrial equipment in New Jersey. You will support customers and internal teams throughout the parts ordering process, emphasizing problem-solving and collaboration with technical products.

You will handle inquiries, quotes, and orders, work with SAP, and may transition to a hybrid schedule after training; a strong customer service background and comfort with cross-department coordination are

Qualifications

• 1+ years in customer service, parts sales, or related roles.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office.
• Ability to work across multiple departments.
• Onsite work Monday–Friday, 8:00 AM–4:30 PM.

Responsabilités

• Manage spare parts requests from inquiry through shipment.
• Identify correct replacement parts using records, serials, BOMs, manuals and drawings.
• Prepare quotations, verify pricing and availability, and enter orders into SAP.
• Follow up with customers on quotes, orders, and delivery commitments.
• Coordinate with engineering, purchasing, warehouse, finance, and suppliers.
• Resolve discrepancies, returns, backorders, and urgent parts requests.
• Maintain accurate customer and order records.
• Develop knowledge of equipment, configurations, and mechanical/electrical components.
• Proactively communicate order updates and delivery status.

Connaissances

Customer service

Communication

Cross-functional collaboration

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

A leading manufacturer and service provider of highly specialized industrial equipment is seeking a Parts Associate to support customers and internal teams throughout the parts ordering process. This is an excellent opportunity for someone who enjoys customer interaction, problem-solving, and working with technical products in a collaborative environment. The role offers long-term stability, exposure to multiple areas of the business, and the potential for a hybrid work schedule after training.

Key Responsibilities:

• Manage spare parts requests from initial inquiry through shipment
• Identify correct replacement parts using equipment records, serial numbers, bills of material, manuals, and drawings
• Prepare quotations, verify pricing and availability, and enter orders into SAP
• Follow up with customers regarding open quotes, orders, and delivery commitments
• Coordinate with engineering, purchasing, warehouse, finance, and suppliers to fulfill customer needs
• Resolve discrepancies, returns, backorders, and urgent parts requests
• Maintain accurate customer and order records
• Develop knowledge of company equipment, configurations, and mechanical/electrical components
• Proactively communicate order updates and delivery status to customers

Required Qualifications

• High School Diploma or GED
• 1+ years of experience in customer service, parts sales, inside sales, technical support, purchasing, or related roles
• Strong customer service and communication skills
• Proficiency with Microsoft Office
• Ability to work effectively across multiple departments
• Ability to work onsite Monday through Friday, 8:00 AM – 4:30 PM

Preferred Qualifications

• Experience with SAP or similar ERP systems
• Background in technical parts sales, industrial equipment, manufacturing, or aftermarket support
• Experience working with engineering, warehouse, purchasing, finance, or customer service teams

Why Consider This Opportunity?

• Direct hire opportunity with a stable, growing organization
• Competitive salary range of $60,000–$65,000
• Exposure to technical products and industrial equipment
• Opportunity to work closely with engineering, operations, and service teams
• Hybrid schedule potential after successful completion of training (1–2 days per week remote)
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and more