Service & Parts Coordinator

Jack Giambalvo Family of Dealerships; York (York County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental & Vision Insurance

Health Savings Account (HSA)

Employee Assistance Program

Life & Disability Insurance

Paid Time Off

Employee Discounts

Uniform & Uniform Maintenance

Job summary

Jack Giambalvo Family of Dealerships in York seeks a Service & Parts Advisor to lead the Service Department flow while handling Parts responsibilities. This hands-on role blends customer service, technician coordination, parts ordering, scheduling, and workflow management.

You will greet customers, document vehicle concerns, prepare estimates, obtain approvals, and keep customers updated on progress. Strong organization and communication skills are essential to keep the shop moving.

Qualifications

• High school diploma or equivalent.
• Strong organizational, time management, scheduling, and prioritization skills.
• Ability to manage multiple tasks, changing schedules, and competing deadlines without losing sight of the details.
• Strong communication and customer service skills.
• General knowledge of automotive mechanical operations.
• Prior automotive service, repair, service advising, or parts sales experience preferred.
• Prior scheduling, dispatching, workflow coordination, or leadership experience is a plus.

Responsibilities

• Coordinate daily operations and workflow of the Service Department, optimizing technician time and resources.
• Manage service appointments, scheduling, workflow priorities, and promised completion times.
• Dispatch and coordinate repair orders with technicians based on workload, availability, parts status, and scheduling commitments.
• Monitor progress of open repair orders; address delays, bottlenecks, and changing priorities.
• Establish realistic time promises and communicate schedule changes to customers.
• Balance multiple priorities to keep the department organized and productive.
• Support staffing coordination and day-to-day technician workflow.
• Greet customers, understand vehicle concerns, and determine repairs.
• Document repair instructions and primary reason for each visit on repair orders.
• Prepare labor and parts estimates and obtain customer approval.
• Obtain signatures and provide copies of repair orders as required.
• Keep customers informed of progress, changes, and delays.
• Handle calls, inquiries, appointment requests, and questions about vehicles in process.
• Review invoices against repair orders for accuracy and completeness.
• Help ensure quality control and customer satisfaction while reducing comebacks.
• Order parts and materials, coordinate availability with repair schedules, monitor delays.

Skills

Organization & scheduling

Customer service

Communication

Automotive knowledge

Problem solving

Multi-tasking

Driver's license

Education

High school diploma or equivalent

Job description

Jack Giambalvo Family of Dealerships in York seeks a Service & Parts Advisor to lead the Service Department flow while handling Parts responsibilities. This hands-on role blends customer service, technician coordination, parts ordering, scheduling, and workflow management.

You will greet customers, document vehicle concerns, prepare estimates, obtain approvals, and keep customers updated on progress. Strong organization and communication skills are essential to keep the shop moving.