Automotive Service Advisor - Growth, Commission & Benefits

Jack Giambalvo Family of Dealerships; York (York County); Sur place; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive commission-based pay

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Paid Time Off

Employee Discounts

Ongoing training and professional dev.

Career advancement opportunities

Family-owned culture

Résumé du poste

Jack Giambalvo Family of Dealerships, with 9 locations and over 340 employees, seeks an Experienced Automotive Service Advisor for our newly renovated Giambalvo Kia Mitsubishi dealership in York. You will be the primary contact for customers in the service department, ensuring a professional, transparent, and positive experience.

Join a team dedicated to excellence, with opportunities for career growth. The role emphasizes strong communication, accuracy, and the ability to explain technical

Qualifications

• Minimum of 2-3 years of automotive service advisor experience.
• Strong customer service, communication, and relationship-building skills.
• Ability to explain technical information to customers.

Responsabilités

• Greet customers promptly and professionally from arrival through vehicle delivery.
• Listen to customer concerns and document vehicle symptoms and service requests.
• Create, manage, and monitor repair orders throughout the service process.
• Schedule appointments and coordinate workflow between customers, technicians, and the service department.
• Communicate service recommendations, estimates, repair progress, and completion timelines.
• Obtain customer authorization for repairs and maintenance services.
• Educate customers on manufacturer-recommended maintenance and vehicle care.
• Maintain records of customer communications, approvals, and repair history.
• Review completed repair orders and invoices for accuracy.
• Assist in achieving departmental sales, productivity, and customer satisfaction goals.
• Ensure compliance with warranty requirements and dealership procedures.
• Build lasting customer relationships through exceptional service and follow-up.

Connaissances

Customer service

Communication

Relationship-building

Organizational skills

Multitasking

Dealership systems

Outils

Dealership management system

Description du poste

Jack Giambalvo Family of Dealerships, with 9 locations and over 340 employees, seeks an Experienced Automotive Service Advisor for our newly renovated Giambalvo Kia Mitsubishi dealership in York. You will be the primary contact for customers in the service department, ensuring a professional, transparent, and positive experience.

Join a team dedicated to excellence, with opportunities for career growth. The role emphasizes strong communication, accuracy, and the ability to explain technical