Service Parts Associate

Cummins; San Leandro (CA); On-site; USD 59,000 - 88,000; Full time

Job summary

Cummins Inc. in San Leandro, CA is seeking a Service Parts Associate to support Distribution customers, technicians, and parts personnel in securing needed parts and supplies. The role involves identifying and ordering parts, processing orders, and maintaining accurate inventory.

The position emphasizes strong customer service, effective communication, and proficiency with office and inventory systems, with a focus on accuracy and timely support. On-site work and benefits vary by location.

Qualifications

• Experience in parts sales, customer service, warehouse operations, or inventory management.
• Ability to identify, source, and process parts orders using catalogs and business systems.
• Strong customer service and communication skills with the ability to resolve issues effectively.
• Proficiency with Microsoft Office applications and computer-based inventory/order management systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience supporting heavy-duty, automotive, industrial, or equipment parts operations is preferred.

Responsibilities

• Assist customers, technicians, and internal teams with identifying and ordering the correct parts and supplies.
• Process parts orders, customer transactions, shipping, receiving, and inventory activities.
• Utilize parts catalogs, systems, and technical resources to source parts efficiently and accurately.
• Maintain strong customer relationships by providing timely support and identifying upsell opportunities when appropriate.
• Support inventory accuracy, warehouse organization, and compliance with Cummins Health, Safety & Environmental policies.

Skills

Parts sales

Customer service

Warehouse operations

Inventory management

Education

High school diploma

Tools

Microsoft Office

Inventory/order management systems

Job description

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (San Leandro, CA).

We offer competitive pay and benefits!

Will make an impact in the following ways:

• Assist customers, technicians, and internal teams with identifying and ordering the correct parts and supplies.

• Process parts orders, customer transactions, shipping, receiving, and inventory activities.

• Utilize parts catalogs, systems, and technical resources to source parts efficiently and accurately.

• Maintain strong customer relationships by providing timely support and identifying upsell opportunities when appropriate.

• Support inventory accuracy, warehouse organization, and compliance with Cummins Health, Safety & Environmental policies.

In order to be successful in this role you will need the following:

• Experience in parts sales, customer service, warehouse operations, or inventory management.

• Ability to identify, source, and process parts orders using catalogs and business systems.

• Strong customer service and communication skills with the ability to resolve issues effectively.

• Proficiency with Microsoft Office applications and computer-based inventory/order management systems.

• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

• Experience supporting heavy-duty, automotive, industrial, or equipment parts operations is preferred.

Responsible for assisting Distribution Business customers, technicians, and parts personnel in securing needed parts and supplies. Supports receiving, stocking, order fulfillment, inventory accuracy, and customer service while maintaining a safe and organized work environment.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $58560

Max Salary $87840

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.