Service Administrator

PowerToFly; Saginaw (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Saginaw, MI is seeking a Service Administrator to serve as the first contact for customers, coordinate repair plans, quotes, and work orders.

You will support warranty processes and provide timely updates, while handling multiple administrative tasks in a fast-paced setting. Qualified candidates will have strong communication, exceptional organizational skills, and experience with service or warranty-related work.

Qualifications

• Excellent customer service skills and the ability to communicate professionally.
• Experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues and obtain product information with available resources.
• Experience in estimate building and communicating value in add-on services is a plus.
• High school diploma or equivalent.

Responsibilities

• Serves as first point of contact with customer to promote quality service and assist with increasing business within the branch location.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Problem escalation

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI.

In this role, you will make an impact in the following ways

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escal technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

This position requires excellent organizational skills & a sense of urgency at all times.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2435238

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.