Parts Specialist: Customer Service & Inventory

Cummins; San Leandro (CA); On-site; USD 59,000 - 88,000; Full time

Job summary

Cummins Inc. in San Leandro, CA is seeking a Service Parts Associate to support Distribution customers, technicians, and parts personnel in securing needed parts and supplies. The role involves identifying and ordering parts, processing orders, and maintaining accurate inventory.

The position emphasizes strong customer service, effective communication, and proficiency with office and inventory systems, with a focus on accuracy and timely support. On-site work and benefits vary by location.

Qualifications

• Experience in parts sales, customer service, warehouse operations, or inventory management.
• Ability to identify, source, and process parts orders using catalogs and business systems.
• Strong customer service and communication skills with the ability to resolve issues effectively.
• Proficiency with Microsoft Office applications and computer-based inventory/order management systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience supporting heavy-duty, automotive, industrial, or equipment parts operations is preferred.

Responsibilities

• Assist customers, technicians, and internal teams with identifying and ordering the correct parts and supplies.
• Process parts orders, customer transactions, shipping, receiving, and inventory activities.
• Utilize parts catalogs, systems, and technical resources to source parts efficiently and accurately.
• Maintain strong customer relationships by providing timely support and identifying upsell opportunities when appropriate.
• Support inventory accuracy, warehouse organization, and compliance with Cummins Health, Safety & Environmental policies.

Skills

Parts sales

Customer service

Warehouse operations

Inventory management

Education

High school diploma

Tools

Microsoft Office

Inventory/order management systems

Job description

Cummins Inc. in San Leandro, CA is seeking a Service Parts Associate to support Distribution customers, technicians, and parts personnel in securing needed parts and supplies. The role involves identifying and ordering parts, processing orders, and maintaining accurate inventory.

The position emphasizes strong customer service, effective communication, and proficiency with office and inventory systems, with a focus on accuracy and timely support. On-site work and benefits vary by location.