Parts Associate - Entry Level

Cummins Europe; Duluth (MN); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

401(k) Plan

Pension Plan

Medical Insurance

Dental Insurance

Life Insurance

Health Savings Account

Domestic Partners

Benefits package

Job summary

We are seeking an onsite Service Parts Associate in Duluth, MN, to handle parts at the local branch and assist customers in person and over the phone. You will manage stock, dispatch parts, and support upselling of related products and services, using multiple systems and catalogs.

The role requires strong customer service, basic MS Office skills, and the ability to lift up to 50 pounds and wear PPE. Forklift experience is preferred, with responsibilities centered in the in-shop and field

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office and basic reporting.
• Excellent customer service and communication skills.
• Ability to lift 50 pounds and wear PPE when required.
• Forklift experience preferred.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch.
• Assist walk-in customers at the parts counter and process transactions.
• Upsell supporting products and services where appropriate.
• Source and locate complex parts requests using catalogs and systems.
• Maintain stock levels, operate forklift, and handle shipping/receiving.

Skills

Customer service

Microsoft Office

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Forklift

Point of sale systems

Inventory software

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Duluth, MN.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

1. Deliver and pickup parts to remote parts storage & Customer site.
2. Maintain & perform weekly inventory of remote parts storage.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

Min Salary $48800

Max Salary $73200

ReqID 2438986

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.