Service Partner Manager

Socket.dev; Fort Mill (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Wellness programs

Job summary

Schaeffler Group USA Inc. seeks a results-oriented professional to expand the Industrial Lifetime Solutions partner network across North America.

You will identify, onboard, and manage service partners, driving collaboration, revenue growth, and customer satisfaction through close coordination with regional sales teams. The role requires strategic account experience in an industrial setting, strong English communication, and the ability to travel up to 50% to support partnerships and

Qualifications

• Bachelor degree or equivalent work experience.
• Fluent in English with outstanding verbal and written communication.
• Knowledge of maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management.
• Experience in strategic account management or service sales within an industrial setting.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Travel up to 50% as business needs require.

Skills

Partner management

Sales enablement

CRM (Salesforce)

Communication skills

Strategic thinking

Education

Bachelor degree or equivalent work experience

Tools

Salesforce

CRM platforms

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Analyze market trends and report on technologies, customers, and competitors.
• Lead customer and cross-functional meetings, providing clear project and business updates.
• Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
• Capture customer and market feedback to support product and service improvements.
• Maintain accurate partner, customer, and opportunity records within CRM systems.
• Travel up to 50% as business needs require.

Your Qualifications

• Bachelor degree or equivalent work experience
• Fluent in English, with outstanding verbal and written communication capabilities.
• Knowledge and practical experience in maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
• Experience in strategic account management, partner management, or service sales within an industrial environment.
• Strong understanding of key industrial sectors and their maintenance, reliability, and operational performance requirements.
• Proven ability to work independently while effectively collaborating within cross-functional and geographically diverse teams.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Excellent interpersonal, verbal, and written communication skills, with a passion for knowledge sharing and continuous learning.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience using Customer Relationship Management (CRM) platforms, preferably Salesforce.
• Ability to build and maintain strong relationships with service partners, customers, and internal stakeholders to drive business growth and customer success.

Our Offering

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and developmentprograms.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

www.schaeffler.com/careers

Your Contact

Schaeffler Group USA Inc.

Roberto Celorio

[phone]

Keywords:Experienced;Professional;Full-Time;Unlimited;Sales Management;