Service Ops Supervisor, Rotating Equipment (Houston)

Relevant Solutions; Houston (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Relevant Solutions in Houston seeks a Service Operations Supervisor for rotating equipment. You will own customer intake, dispatch, quoting, and invoicing, ensuring first‑time fixes and accurate billing while leading the Houston service office team.

You will coordinate with field managers, technicians, sales, and finance; monitor key metrics, maintain data integrity, and drive service excellence across contracts and warranty programs.

Qualifikationen

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 5+ years in service coordination/dispatch for industrial equipment; leadership experience.
• Experience with distribution/service ERP (Epicor P21 preferred) and field service scheduling software.

Aufgaben

• Handle customer intake, scheduling, and dispatch for Houston rotating equipment service requests.
• Own daily technician scheduling to optimize skills, certifications, and travel; reserve emergency capacity.
• Oversee quoting and work‑order-to‑invoice process: create quotes, track approvals, and ensure accurate invoicing in Epicor P21.
• Administer service contracts, warranty processes, and remote monitoring initiatives; coordinate with Sales and Finance as needed.
• Lead, coach, and develop the Senior Service Coordinator Team Lead and Service Coordinators; manage performance reviews.
• Produce weekly/monthly service office metrics and maintain data quality across customers, assets, contracts, and pricing.

Kenntnisse

Organized

Customer-focused

Conflict resolution

Team leadership

Analytical thinking

Cross-functional collaboration

Ausbildung

High school diploma or equivalent

Associate or Bachelor’s in business/operations/technical field

Tools

Epicor P21

MSI ServicePro

Ingersoll Rand portals

Jobbeschreibung

Relevant Solutions in Houston seeks a Service Operations Supervisor for rotating equipment. You will own customer intake, dispatch, quoting, and invoicing, ensuring first‑time fixes and accurate billing while leading the Houston service office team.

You will coordinate with field managers, technicians, sales, and finance; monitor key metrics, maintain data integrity, and drive service excellence across contracts and warranty programs.