Houston Service Ops Lead

Rawson; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Relevant Solutions in Houston seeks a Service Operations Supervisor - Rotating Equipment to lead the Houston service office. You’ll manage intake, scheduling, quoting, and invoicing, coordinate technicians, and ensure timely, accurate service delivery.

You’ll work with Epicor P21, MSI ServicePro, and Ingersoll Rand portals, own customer relationships, resolve issues, and drive on-time billing and contract administration.

Qualifications

• 5+ years in service coordination or dispatch in industrial equipment.
• Experience leading coordinators or dispatch teams.
• Familiar with ERP-based billing and field service workflows.
• Knowledge of rotating equipment service and warranty processes is a plus.

Responsibilities

• Be the single customer-facing lead for the Houston service office.
• Own intake, scheduling, quoting, and invoicing processes end-to-end.
• Maintain accuracy of time, parts, and service reports; ensure prompt invoicing.
• Coordinate with field managers, technicians, and sales to meet commitments.
• Monitor metrics like response time, schedule adherence, and days-to-invoice.
• Administer service contracts, warranties, and remote monitoring programs.
• Lead and develop the Service Coordinators and Support Specialist.

Skills

Customer focus

Team leadership

Scheduling & dispatch

Conflict resolution

Billing & invoicing oversight

ERP systems

Education

High school diploma or equivalent

Associate or Bachelor's preferred

Tools

Epicor P21

MSI ServicePro

Ingersoll Rand portals

Job description

Relevant Solutions in Houston seeks a Service Operations Supervisor - Rotating Equipment to lead the Houston service office. You’ll manage intake, scheduling, quoting, and invoicing, coordinate technicians, and ensure timely, accurate service delivery.

You’ll work with Epicor P21, MSI ServicePro, and Ingersoll Rand portals, own customer relationships, resolve issues, and drive on-time billing and contract administration.