Service Ops Leader: Safety, Quality & Efficiency

Wyoming Machinery Company; Rock Springs (WY); On-site; USD 85,000 - 110,000; Full time

Job summary

Wyoming Machinery Company in Rock Springs, WY seeks a Service Manager to lead the safety, quality, and efficiency of all Service employees. You will oversee supervisors, implement best practices, respond to safety issues, and ensure accurate work orders and time-card documentation.

The role requires strong leadership, Caterpillar dealer experience, and the ability to develop training, manage staffing with HR, and collaborate with the technical department, with travel and occasional overnight

Qualifications

• High school diploma, post high technical school training or college degree.
• Driver’s license in good standing.
• Caterpillar factory and dealer service training.
• Strong decision making and problem-solving skills.
• Able to communicate written and orally in clear and concise manner.
• Advanced computer operation.
• Strong knowledge successful business practices, bookkeeping and accounting.
• Above average public speaking ability.
• Experience in Caterpillar dealer operations.
• Prior effective management of service personnel & resources.
• Knowledge of Caterpillar repair processes.

Responsibilities

• Responsible and accountable for safety, quality, production and operational efficiency of all Service employees.
• Oversee actions and conduct of the supervisors assigned to Service work areas.
• Initiate and implement a consistent working environment of best practices.
• Respond to safety issues on demand.
• Oversee opening of work orders and time card documentation for services.
• Address technicians monthly on safety and quality control.
• Complete performance reviews of Service supervisors.
• Document lead men and technician reviews by Service supervisors.
• Work with HR to interview and hire employees.
• Counsel and correct negative employee actions impacting Service.
• Promote and implement standard jobs.
• Submit purchasing specs for capital budgets.
• Coordinate with Training for scheduling.
• Set yearly goals for service operations with supervisors.
• Interface with technical department and attend health meetings.
• Pursue warranty claims and product support from Caterpillar.
• Maintain positive attitude across Service areas and reputation.
• Travel with overnight stays.
• Weekend on-call.

Skills

Decision making

Problem solving

Written & verbal communication

Advanced computer use

Business practices, bookkeeping & ?acc

Public speaking

Management of service personnel

Caterpillar dealer operations

Repair processes knowledge

Education

High school diploma / technical training / college

Caterpillar factory and dealer service training

Job description

Wyoming Machinery Company in Rock Springs, WY seeks a Service Manager to lead the safety, quality, and efficiency of all Service employees. You will oversee supervisors, implement best practices, respond to safety issues, and ensure accurate work orders and time-card documentation.

The role requires strong leadership, Caterpillar dealer experience, and the ability to develop training, manage staffing with HR, and collaborate with the technical department, with travel and occasional overnight