Automotive Service Manager: Lead, Train & Grow

Tire Den Point S; Rock Springs (WY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Employee discounts

Opportunity for advancement

Wellness resources

Job summary

Tire Den in Rock Springs, WY, is seeking an Automotive Service Manager to lead the service department, drive parts and repair sales, and foster top-notch customer relationships. You will oversee technicians, plan staffing, and ensure safe, efficient operations to meet targets and deliver a seamless customer experience.

The role emphasizes leadership, high-quality service, and effective communication with customers and team members.

Qualifications

• High School Diploma or Equivalent required.
• Technical or vocational training in automotive repair or tire technology a plus.
• TIA certification with company support and assistance beneficial.
• Valid driver’s license and acceptable driving record required.
• 3+ years of service management experience in automotive industry preferred.
• Strong customer service and communication skills.

Responsibilities

• Oversee and provide leadership to the service technicians.
• Train new technicians on proper procedures.
• Identify parts and procedures needed for repairs and communicate with customers.
• Coordinate and manage workflow in the automotive repair service area.
• Assign tasks to technicians to ensure timely work completion.
• Ensure safety protocols and quality control in all services.
• Handle complex customer inquiries and provide service recommendations.
• Collaborate with management to improve service operations and profitability.

Skills

Customer service

Leadership

Communication

Multi-tasking

Scheduling

Education

High School Diploma or Equivalent

Automotive repair training (technique)

TIA certification

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Tire Den in Rock Springs, WY, is seeking an Automotive Service Manager to lead the service department, drive parts and repair sales, and foster top-notch customer relationships. You will oversee technicians, plan staffing, and ensure safe, efficient operations to meet targets and deliver a seamless customer experience.

The role emphasizes leadership, high-quality service, and effective communication with customers and team members.