Service Ops Lead — Guest Experience & Front End

Socket.dev; Amarillo (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access via Stream

Associate discounts

Health & wellness benefits

Paid time off

Career development opportunities

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Service Ops Manager to lead guest relations and front-end operations. You will assume store responsibility in the absence of store leadership, act as controller of cash and returned checks, and support front-end productivity while upholding exceptional guest service.

The role involves hiring, training, scheduling, coaching, and ensuring proper bookkeeping; you will safeguard assets and ensure safety across the store.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week with opening/closing shifts.
• Must maintain Certified Food Safety Manager certification.
• Minimum of one year store experience.
• Must be able to lift up to 50 lbs and stand for long periods.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests.
• Assist with hiring, training, scheduling and performance management of staff.
• Manage service counter functions and front-end operations.
• Lead new team member orientations and paperwork.
• Supervise proper bagging and checkout procedures.
• Maintain bookkeeping procedures and record-keeping.
• Order supplies and coordinate with Grocery Manager.
• Provide coaching and performance evaluations.
• Support Spirit/public relations initiatives in stores without Talent Relations Manager.
• Help with payroll and accounting procedures as needed.
• Supervise trainers and delegate training tasks.
• Ensure cleanliness and appearance of front-end areas.
• Serve as HR point of contact in stores lacking Talent Relations Manager.

Skills

Guest relations

Leadership

Scheduling

Training

Performance management

Bookkeeping

Cash handling

Education

High School Diploma or equivalent

Job description

Albertsons Companies is seeking an Assistant Service Ops Manager to lead guest relations and front-end operations. You will assume store responsibility in the absence of store leadership, act as controller of cash and returned checks, and support front-end productivity while upholding exceptional guest service.

The role involves hiring, training, scheduling, coaching, and ensuring proper bookkeeping; you will safeguard assets and ensure safety across the store.