Service Operations Trainer: Elevate Field Excellence

Light & Wonder, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Light & Wonder, Inc. seeks a Service Operations Trainer to drive effective adoption of new products, workflow software, and service processes in a field service environment.

This role partners with instructional design, Salesforce Support, product, and technical teams to deliver high‑quality training, lead change management, and improve processes. The position focuses on translating innovations into day‑to‑day operations, ensuring readiness and competency while supporting scalability and growth

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 3+ years of dedicated training/teaching experience.
• Lean Six Sigma experience preferred.

Responsibilities

• Lead live in-person and web-based trainings for internal clients.
• Identify opportunities for continuous process improvement in field service.
• Partner with instructional designers to create engaging training programs.
• Assess technician competency and identify performance gaps.
• Contribute to change management communications for software enhancements and process changes.
• Coordinate with field service leadership and cross-functional teams to drive adoption.

Skills

Facilitation

Presentation

Analytical skills

Stakeholder management

Written communication

Problem solving

Change management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Light & Wonder, Inc. seeks a Service Operations Trainer to drive effective adoption of new products, workflow software, and service processes in a field service environment.

This role partners with instructional design, Salesforce Support, product, and technical teams to deliver high‑quality training, lead change management, and improve processes. The position focuses on translating innovations into day‑to‑day operations, ensuring readiness and competency while supporting scalability and growth