Customer Service Operations Representative (Ventura)

Curri; Ventura (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Equity compensation

Job summary

A dynamic logistics start-up is seeking a Service Operations Representative to enhance customer operations. This role involves facilitating deliveries, providing exceptional support to customers and drivers, and communicating effectively to ensure logistics run smoothly. Perfect for someone with strong critical thinking and customer service skills, you will have the opportunity to make a significant impact in a fast-paced environment. The position offers competitive salary and benefits, including health, dental, vision, and 401K.

Qualifications

• Fun personality with a positive attitude.
• Eagerness to learn and contribute.
• Strong critical thinking and problem solving acumen.
• Top-notch customer service skills.
• Proficient in Google Docs and Google Sheets.

Responsibilities

• Facilitate deliveries from booking to drop-off.
• Provide best-in-class support via chat and phone.
• Communicate with contacts to ensure successful deliveries.
• Optimize logistics by providing operational feedback.

Skills

Customer service skills

Critical thinking

Communication skills

Problem solving

G-Suite proficiency

Tools

Google Workspace

Job description

The role:

Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast‑paced environment. We are looking for a passionate, driver, self‑starter who is ready to tackle problems from a first‑principles perspective; and who is eager to learn and contribute to the company's growth and shape its operational strategies.

What you will do:

• Facilitate deliveries from booking to successful drop‑off and everything in between
• Provide best‑in‑class support for our customers and drivers via chat and phone
• Communicate with pickup and drop‑off contacts to ensure deliveries are completed successfully and smoothly
• Provide operational feedback and identify pain points for the team to optimize logistics

What you will need to have:

• Fun personality, positive attitude, eagerness to learn
• Strong critical thinking and problem solving acumen
• Excellent written and verbal communication skills
• Top‑notch customer service skills
• Proficient in G‑Suite (Google Docs, Google Sheets)

What's in it for you:

• You will have the opportunity to work for a dynamic and successful start‑up on a diverse team where you can make a huge impact by doing meaningful work.
• There is no work/life—there is only life and we want your time at Curri to be life‑giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Who are we?

We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on‑demand, last‑mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.

Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our team works remotely across the U.S., with headquarters in Ventura, CA. Learn more at curri.com.