Service Operations & Scheduling Specialist

hitachi; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Hitachi Global Air Power in Kansas City, MO is seeking a Service Coordinator to manage inbound service requests, coordinate scheduling, and ensure timely invoicing. The role focuses on customer satisfaction, data accuracy, and cross-department collaboration in a fast-paced environment.

You'll support field technicians, process service orders, and maintain ERP/SAP/Salesforce workflows while aiming for efficient closure of jobs and high-quality service delivery.

Qualifications

• Minimum of 3 years of experience with administration functions.
• Proficiency in Microsoft products.
• Experience handling service requests and coordinating scheduling.

Responsibilities

• Responsible for answering incoming calls to the service department.
• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects.
• Prepare service quotes based on internal and external customer needs.
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress.
• Responsible for closing field service and shop jobs / projects:
• Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Reconciling work orders against actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects - ensure completed timecards, work orders are submitted from technicians in a timely manner
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• All other duties as required to support superior customer satisfaction
• This is a dynamic position as responsibilities may be added or removed as necessary
• Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises.

Skills

Administration

Customer service

Communication skills

Education

Associate's degree

High School Diploma

Tools

Microsoft Office Suite

Job description

Hitachi Global Air Power in Kansas City, MO is seeking a Service Coordinator to manage inbound service requests, coordinate scheduling, and ensure timely invoicing. The role focuses on customer satisfaction, data accuracy, and cross-department collaboration in a fast-paced environment.

You'll support field technicians, process service orders, and maintain ERP/SAP/Salesforce workflows while aiming for efficient closure of jobs and high-quality service delivery.