Service Operations Coordinator – Scheduling & Invoicing

Hitachi Vantara Corporation; Kansas City (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

Hitachi Global Air Power seeks a Service Coordinator in Kansas City, MO to manage incoming inquiries and coordinate field service and shop operations. You will review, reconcile, process, and close service jobs, while supporting scheduling and technician assignments to ensure timely invoicing.

Ideal candidates have an Associate's degree or higher and at least 3 years of administrative experience, with proficiency in SAP ERP and Salesforce CRM.

Qualifications

• Associate's degree or higher; related industry experience may be considered in lieu of education requirements.
• Minimum of 3 years' experience with administration functions.
• Proficiency in Microsoft products and ERP/CRM systems.

Responsibilities

• Handle all incoming calls and emails to the service department and route as needed.
• Prepare service quotes based on customer needs and scheduling requirements.
• Schedule technicians for service jobs and projects to achieve high billable rate.
• Input and reconcile work orders in the ERP system and submit for invoicing.

Skills

Communication

Multitasking

Problem solving

Customer focus

Education

Associate's degree

High School Diploma or equivalent

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power seeks a Service Coordinator in Kansas City, MO to manage incoming inquiries and coordinate field service and shop operations. You will review, reconcile, process, and close service jobs, while supporting scheduling and technician assignments to ensure timely invoicing.

Ideal candidates have an Associate's degree or higher and at least 3 years of administrative experience, with proficiency in SAP ERP and Salesforce CRM.