Service Operations & Repair Growth Manager

KONE; Indianapolis (IN); On-site; USD 139,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health, Dental, Vision Insurance

Paid Time Off

Job summary

KONE is seeking an Associate General Manager in Indianapolis to drive operational excellence, financial performance, and service growth. You will lead cross-functional teams, manage budgets, and partner with sales to strengthen customer relationships.

This player-coach role emphasizes safety, quality, and employee engagement while delivering repair sales results and strategic planning for the service business.

Qualifications

• 5+ years of leadership experience in a service-oriented business.
• Experience leading field operations, maintenance, repair, installation, or similar teams.
• Proven track record delivering growth through operational excellence and employee development.

Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
• Coach and develop supervisors, technicians, administrators, and customer-facing teams.
• Manage staffing, succession planning, performance management, and employee engagement.
• Use data and KPIs to improve operational performance and customer outcomes.
• Support annual budgeting, forecasting, and business planning processes.
• Act as a primary customer escalation and relationship management leader.
• Partner with sales teams to increase customer retention and service growth.
• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Skills

Operations leadership

Budget management

Customer focus

Change leadership

Job description

KONE is seeking an Associate General Manager in Indianapolis to drive operational excellence, financial performance, and service growth. You will lead cross-functional teams, manage budgets, and partner with sales to strengthen customer relationships.

This player-coach role emphasizes safety, quality, and employee engagement while delivering repair sales results and strategic planning for the service business.