Associate General Manager, S & S

KONE; Fort Wayne (IN); On-site; USD 139,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health Insurance

Paid Time Off

Job summary

KONE is seeking an Associate General Manager in Indianapolis, IN to lead service operations and drive repair sales growth. This role focuses on building high-performing teams, optimizing service delivery, and aligning operations with strategic business goals.

As a player-coach leader, you will manage budgets and forecasts, report on KPIs, and collaborate with sales to enhance customer retention. The position emphasizes safety, quality, and continuous improvement across the service organization.

Qualifications

• 5+ years of leadership experience in a service-oriented business.
• Experience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.
• Experience managing budgets, forecasting, performance metrics, and workforce planning.
• Demonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.

Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
• Coach and develop supervisors, technicians, administrators, and customer-facing teams.
• Manage staffing, succession planning, performance management, and employee engagement.
• Use data and KPIs to improve operational performance and customer outcomes.
• Support annual budgeting, forecasting, and business planning processes.
• Act as a primary customer escalation and relationship management leader.
• Partner with sales teams to increase customer retention and service growth.
• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Skills

Operations leadership

Financial analysis

Communication

Coaching

Problem-solving

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Title: Associate General Manager

Location: Indianapolis, IN

Role Overview

The Associate General Manager is responsible for driving operational excellence, financial performance, customer satisfaction, employee engagement, and repair sales growth within a designated service business. Partnering with the Market General Manager, this leader develops high-performing teams, optimizes service operations, and executes strategies that drive sustainable business growth. This is a player-coach leadership role focused primarily on operations leadership and repair sales performance.

Key Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.


• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.


• Coach and develop supervisors, technicians, administrators, and customer-facing teams.


• Manage staffing, succession planning, performance management, and employee engagement.


• Use data and KPIs to improve operational performance and customer outcomes.


• Support annual budgeting, forecasting, and business planning processes.


• Act as a primary customer escalation and relationship management leader.


• Partner with sales teams to increase customer retention and service growth.


• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Knowledge And Skills

• Strong operations leadership and business acumen.


• Financial analysis and budget management skills.


• Customer-focused mindset with demonstrated service leadership experience.


• Ability to influence change and lead cross-functional teams.


• Excellent communication, coaching, and problem-solving skills.

Required Qualifications

• 5+ years of leadership experience in a service-oriented business.


• Experience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.


• Demonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.


• Experience managing budgets, forecasting, performance metrics, and workforce planning.

Preferred Experience

• Technical service, construction services, HVAC, facilities management, manufacturing, transportation, utilities, or similar industries.


• Experience growing repair, aftermarket, recurring revenue, or service businesses.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self.


• Collaborative, creative, and supportive work environment


• Passionate about safety, quality, and innovation


• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary


• Flexible work schedule


• Opportunities to learn and grow


• 401K Employer Match


• 401k Employer Non-elective Contribution


• Well-being Program


• Medical, Prescription, Dental and Vision Insurance


• Digital Health Solutions & Telehealth


• Health Savings Account (HSA)


• Flexible Spending Accounts (FSAs)


• Employee Family Assistance Program (EFAP)


• Family & Medical Leave


• Parental Leave


• Leave to Care for a Domestic Partner


• Paid Time Off & Holidays


• Company Paid Life and AD&D Insurance


• Supplemental Life and AD&D Insurance


• Company Paid Short-term and Long-term Disability


• Buy-Up Long-term Disability


• Critical Illness Insurance


• Hospital Indemnity & Accident Insurance


• Identity Theft Protection


• Legal Insurance


• KONE Credit Union


• Tuition Reimbursement


• Commuter Benefits

Annual Base Pay Range

The hiring range for this role is $139,000 – $182,385. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.