Associate General Manager, S & S

KONE; Indianapolis (IN); On-site; USD 139,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health, Dental, Vision Insurance

Paid Time Off

Job summary

KONE is seeking an Associate General Manager in Indianapolis to drive operational excellence, financial performance, and service growth. You will lead cross-functional teams, manage budgets, and partner with sales to strengthen customer relationships.

This player-coach role emphasizes safety, quality, and employee engagement while delivering repair sales results and strategic planning for the service business.

Qualifications

• 5+ years of leadership experience in a service-oriented business.
• Experience leading field operations, maintenance, repair, installation, or similar teams.
• Proven track record delivering growth through operational excellence and employee development.

Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
• Coach and develop supervisors, technicians, administrators, and customer-facing teams.
• Manage staffing, succession planning, performance management, and employee engagement.
• Use data and KPIs to improve operational performance and customer outcomes.
• Support annual budgeting, forecasting, and business planning processes.
• Act as a primary customer escalation and relationship management leader.
• Partner with sales teams to increase customer retention and service growth.
• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Skills

Operations leadership

Budget management

Customer focus

Change leadership

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

Title: Associate General Manager

Location: Indianapolis, IN

Role Overview

The Associate General Manager is responsible for driving operational excellence, financial performance, customer satisfaction, employee engagement, and repair sales growth within a designated service business. Partnering with the Market General Manager, this leader develops high-performing teams, optimizes service operations, and executes strategies that drive sustainable business growth. This is a player-coach leadership role focused primarily on operations leadership and repair sales performance.

Key Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
• Coach and develop supervisors, technicians, administrators, and customer-facing teams.
• Manage staffing, succession planning, performance management, and employee engagement.
• Use data and KPIs to improve operational performance and customer outcomes.
• Support annual budgeting, forecasting, and business planning processes.
• Act as a primary customer escalation and relationship management leader.
• Partner with sales teams to increase customer retention and service growth.
• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Knowledge and Skills

• Strong operations leadership and business acumen.
• Financial analysis and budget management skills.
• Customer-focused mindset with demonstrated service leadership experience.
• Ability to influence change and lead cross-functional teams.
• Excellent communication, coaching, and problem-solving skills.

Required Qualifications

• 5+ years of leadership experience in a service-oriented business.
• Experience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.
• Demonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.
• Experience managing budgets, forecasting, performance metrics, and workforce planning.

Preferred Experience

• Technical service, construction services, HVAC, facilities management, manufacturing, transportation, utilities, or similar industries.
• Experience growing repair, aftermarket, recurring revenue, or service businesses.

About KONE

We foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance

We hire individuals who value culture because we believe culture drives innovation

We value your authentic self.

Collaborative, creative, and supportive work environment

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $139,000 - $182,385. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goal