Service Operations Pro: Dispatcher and CS Lead

Jeffco LLC; McDonald (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Performance-based bonuses

Employee discounts

Paid time off

Training & development

Tuition assistance

Job summary

Jeffco LLC seeks an Administrative Office Professional in McDonald, PA. This full-time role involves managing customer service calls, dispatching technicians, and processing payroll. Candidates must have at least 2 years of Service Titan experience and a background in plumbing services. The position offers competitive salary, benefits including health insurance and 401(k) matching, and opportunities for advancement within the company.

Qualifications

• Minimum 2 years of hands-on Service Titan experience.
• Minimum 2 years of experience in a plumbing service company.
• Proven customer service skills in a trades setting.
• Experience with technician scheduling.

Responsibilities

• Manage all incoming customer service calls and inquiries.
• Dispatch and schedule plumbing technicians daily.
• Monitor field technicians and track job progress.
• Process weekly technician payroll and maintain records.
• Support the President & COO in daily service operations.

Skills

Service Titan experience

Customer service skills

Field dispatch coordination

Strong communication skills

Proficiency in Microsoft Office

Job description

Jeffco LLC seeks an Administrative Office Professional in McDonald, PA. This full-time role involves managing customer service calls, dispatching technicians, and processing payroll. Candidates must have at least 2 years of Service Titan experience and a background in plumbing services. The position offers competitive salary, benefits including health insurance and 401(k) matching, and opportunities for advancement within the company.