Customer Service Represent Dispatcher Assistant Operations Manager

Jeffco LLC; McDonald (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Performance-based bonuses

Employee discounts

Paid time off

Training & development

Tuition assistance

Job summary

Jeffco LLC seeks an Administrative Office Professional in McDonald, PA. This full-time role involves managing customer service calls, dispatching technicians, and processing payroll. Candidates must have at least 2 years of Service Titan experience and a background in plumbing services. The position offers competitive salary, benefits including health insurance and 401(k) matching, and opportunities for advancement within the company.

Qualifications

• Minimum 2 years of hands-on Service Titan experience.
• Minimum 2 years of experience in a plumbing service company.
• Proven customer service skills in a trades setting.
• Experience with technician scheduling.

Responsibilities

• Manage all incoming customer service calls and inquiries.
• Dispatch and schedule plumbing technicians daily.
• Monitor field technicians and track job progress.
• Process weekly technician payroll and maintain records.
• Support the President & COO in daily service operations.

Skills

Service Titan experience

Customer service skills

Field dispatch coordination

Strong communication skills

Proficiency in Microsoft Office

Job description

Administrative Office Professional

McDonald, PA (South Fayette Township) – Full-Time – Benefits + Bonus Eligible

ABOUT US

Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!

THE ROLE

This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.

WHAT YOU'LL DO

• Answer and manage all incoming customer service calls and inquiries


• Dispatch and schedule plumbing technicians daily using Service Titan


• Monitor field technicians in real time and track job progress throughout the day


• Process weekly technician payroll and maintain accurate time and attendance records


• Prepare invoices, work order closings, and management reports in Service Titan


• Support the President & COO in daily service operations and coordination

REQUIRED QUALIFICATIONS — MUST HAVE

• Minimum 2 years of hands‑on Service Titan experience — dispatching, scheduling, and invoicing


• Minimum 2 years of experience in a plumbing service company environment


• Proven customer service and customer relations skills in a trades or home services setting


• Experience with field dispatch coordination and technician scheduling


• Payroll or time sheet processing experience
  
• Strong written and verbal communication, organization, and multi-tasking skills


• Proficiency with Microsoft Office — Word, Excel, and Outlook

COMPENSATION & BENEFITS

• Competitive base salary — commensurate with Service Titan experience and qualifications


• Full benefits package including health insurance options


• Paid time off and company‑recognized holidays


• Performance‑based incentive and bonus program


• Clear growth path to a senior Service Operations Manager role


• Family‑oriented team culture where your work is recognized and valued

BENEFITS

• 401(k) matching


• Bonus based on performance


• Competitive salary


• Employee discounts


• Opportunity for advancement


• Paid time off


• Training & development


• Tuition assistance

Jeffco Enterprises, LLC is an Equal Opportunity Employer.