Service Operations Manager — Remote & Data-Driven Growth

Motive; United States; À distance; USD 106 000 - 153 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental care

Vision care

401k plan

Paid time off

Disability insurance

Life insurance

Résumé du poste

Motive is a fully remote company in the United States seeking a Business Operations Manager to optimize the Services organization. You will align Operations with Sales, Support and Product, driving efficient customer experiences and scalable processes.

You will lead data-driven initiatives, build dashboards, and partner with Sales leadership to forecast and improve territory outcomes while advancing AI-driven tools to boost efficiency across the organization.

Qualifications

• 3+ years of Field Sales/Revenue Operations experience in a high-growth SaaS company.
• Strong spreadsheet and data management skills to structure analyses and support decisions.
• Experience building Salesforce reports and dashboards and SFDC integrations.
• Experience partnering with Sales Leadership on forecasting, territory alignment, ROE and QBRs.
• Experience identifying AI-driven tools to enhance sales operations.

Responsabilités

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction.
• Manage weekly and monthly business processes, escalating deviations from goals.
• Be the connective tissue between Services and the rest of the business.
• Ad-hoc reporting requests through Salesforce and other platforms.
• Become a trusted advisor for sales leadership with an operational lens on scaling issues.

Connaissances

Revenue Operations

Sales forecasting

Salesforce reports

Data analysis

Cross-functional

Outils

Salesforce

Description du poste

Motive is a fully remote company in the United States seeking a Business Operations Manager to optimize the Services organization. You will align Operations with Sales, Support and Product, driving efficient customer experiences and scalable processes.

You will lead data-driven initiatives, build dashboards, and partner with Sales leadership to forecast and improve territory outcomes while advancing AI-driven tools to boost efficiency across the organization.