Business Operations Manager

Motive; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

Motive empowers teams to manage drivers, vehicles, equipment, and fleet spend in a single system, transforming safety and efficiency with AI-driven insights.

Our Business Operations team leads go-to-market strategy, improves efficiency, and drives scalable growth across Sales, Marketing, and Customer Success. We partner with C-suite stakeholders to aligninitiatives and execute with discipline.

Qualifications

• 6+ years of experience in consulting, banking, private equity, or Strategy & Operations, plus SaaS in-house experience.
• Recent experience at a hypergrowth and rapidly scaling SaaS company.
• Bachelor's degree required; MBA is a plus.
• Advanced communication, presentation, and organizational skills.

Responsibilities

• Develop go-to-market strategies by analyzing market trends and segmentation, aligning with senior leadership.
• Lead cross-functional initiatives and drive high-visibility strategic programs across departments.
• Create analytical models and dashboards to provide actionable go-to-market and product insights, leveraging AI.
• Champion operational efficiency by identifying and implementing process improvements.

Skills

Strategic thinking

Cross-functional leadership

Executive communication

Analytical skills

Project management

AI-driven optimization

Leadership

Education

Bachelor's degree

MBA

Tools

SQL

Google Sheets

Excel

AI tools

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Business Operations at Motive is a highly cross-functional group that is responsible for developing our go-to-market strategy, improving go-to-market efficiency, and ensuring that we are hitting our growth targets. Our team is maniacal about and energized by the challenge of getting our hands dirty in any problem across Sales, Marketing, or Customer Success, and finding ways to help us scale more efficiently. We are a low-ego, highly-motivated group that collaborates with cross-functional stakeholders to drive alignment and execution. Examples of major strategic initiatives Business Operations takes on are optimizing the structure of our sales force, experimenting with new sales and marketing motions, and determining how we can leverage AI to improve operations.

What You'll Do:

• Develop go-to-market strategies by analyzing market trends, customer segmentation, and Motive's competitive landscape. Collaborate with senior leaders to prioritize high-growth opportunities and drive strategic execution, ensuring alignment across all go-to-market functions.
• Lead cross-functional initiatives that connect the dots across different functions and stakeholders. You will be the driving force behind high-impact, high-visibility strategic initiatives that are critical to scaling our business by facilitating communication and collaboration between departments to ensure alignment and effective execution.
• Create robust analytical models and dashboards to provide actionable insights into go-to-market and product performance. You will take a hands-on approach to proactively identify trends, opportunities, and risks, translating data into clear recommendations for optimizing commercial results- leveraging AI throughout the process to drive scale and efficiency.
• Champion operational efficiency by continuously identifying and addressing process inefficiencies - you never stop asking "can we be doing this better?" Design and implement innovative solutions to streamline workflows, enhance productivity, and drive a culture of continuous improvement across the organization.

What We're Looking For:

• 6+ years of relevant experience in consulting, banking, private equity, or Strategy & Operations, combined with in-house at a SaaS company
• Recent experience at a hypergrowth and rapidly scaling SaaS company
• Recent Bachelor's degree required; MBA is a plus
• Advanced communication, presentation, and organization skills
• Executive presence and comfort communicating with the C-suite
• Exceptional spreadsheet / data management skills, SQL proficiency preferred
• Expert with Google Sheets & Excel, with the ability to build data models
• Proficient in AI tools and comfortable leveraging AI to maximize effectiveness of daily work
• Intellectual curiosity supported by exceptional analytical skill
• Strong, demonstrated leadership capabilities
• Experience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projects
• Able to work in ambiguous, fast paced, environments under tight and unpredictable timelines

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.