Sales Operations Lead - Implementation & Growth

Motive; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Motive is seeking a Business Operations Manager to optimize the Service organization, including Implementation, Installation, and Customer Education. You will centralize workflows, manage operational processes, and drive scalable growth with a data-driven approach.

You will partner with Sales, Support, and Product to forecast, align territories, and reduce workflow friction. The role requires strong communication and a proactive, self-starting approach in a hyper-growth SaaS setting.

Qualifications

• 3+ years of Field Sales/Revenue Operations in a high-growth SaaS company.
• Experience building Salesforce reports and dashboards.
• Ability to prioritise and manage multiple projects in a fast-moving environment.

Responsibilities

• Oversee internal processes and systems to ensure smooth customer experience and growth.
• Pinpoint drivers of services performance and lead initiatives to improve efficiency.
• Partner with Sales, Support and Product to scope and execute strategic projects.
• Manage weekly and monthly business processes and report deviations.
• Act as connective tissue between Services and the rest of the business.

Skills

Cross-functional collab

Strategic thinking

Data-driven decisions

Self-starter

Strong communication

Tools

Salesforce

Sales dashboards

AI tools

Job description

Motive is seeking a Business Operations Manager to optimize the Service organization, including Implementation, Installation, and Customer Education. You will centralize workflows, manage operational processes, and drive scalable growth with a data-driven approach.

You will partner with Sales, Support, and Product to forecast, align territories, and reduce workflow friction. The role requires strong communication and a proactive, self-starting approach in a hyper-growth SaaS setting.