Sales Operations Manager (Implementation)

Motive; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Motive is seeking a Business Operations Manager to optimize the Service organization, including Implementation, Installation, and Customer Education. You will centralize workflows, manage operational processes, and drive scalable growth with a data-driven approach.

You will partner with Sales, Support, and Product to forecast, align territories, and reduce workflow friction. The role requires strong communication and a proactive, self-starting approach in a hyper-growth SaaS setting.

Qualifications

• 3+ years of Field Sales/Revenue Operations in a high-growth SaaS company.
• Experience building Salesforce reports and dashboards.
• Ability to prioritise and manage multiple projects in a fast-moving environment.

Responsibilities

• Oversee internal processes and systems to ensure smooth customer experience and growth.
• Pinpoint drivers of services performance and lead initiatives to improve efficiency.
• Partner with Sales, Support and Product to scope and execute strategic projects.
• Manage weekly and monthly business processes and report deviations.
• Act as connective tissue between Services and the rest of the business.

Skills

Cross-functional collab

Strategic thinking

Data-driven decisions

Self-starter

Strong communication

Tools

Salesforce

Sales dashboards

AI tools

Job description

• At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically
• We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units
• This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth
• You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams
• Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success
• This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
• You will collaborate closely with various teams, including Sales, Support, and Product
• Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business
• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
• Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
• Strong written and verbal communication skills
• 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance