Service Operations Manager: People & Compliance

Friendship Community Care Inc; Atkins (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

Friendship Community Care Inc in Arkansas is seeking an experienced program administrator to oversee the development, implementation, monitoring and modification of Individual Service Plans and Plans of Care. You will coordinate with community resources and monitor progress to ensure objectives are met and compliance with licensing standards.

The role involves supervising staff, ensuring training, maintaining client records, and coordinating audits while liaising with STAR and other regulatory

Qualifications

• Bachelor's degree (B.A.) in human services or related field preferred.
• Two years of advanced education in human services plus 2 years' experience as a case manager with individuals with developmental disabilities or a related field.
• Four-year experience as a case manager with individuals with a developmental disability, or 4 years' experience as a case manager in a related field may substitute for education.

Responsibilities

• Hire, evaluate, counsel and discharge staff.
• Monitor staff training and handle staff issues.
• Liaison for STAR regarding client issues and coordinate with DDS, CARF, PASSE standards.
• Complete incident reports and monitor documentation for licensing and audits.

Skills

Communication skills

Reading & writing

Mathematical skills

Reasoning ability

Education

Bachelor's degree in human services related field

Advanced education + case manager experience

Four-year experience as a case manager with a developmental disability

Job description

Friendship Community Care Inc in Arkansas is seeking an experienced program administrator to oversee the development, implementation, monitoring and modification of Individual Service Plans and Plans of Care. You will coordinate with community resources and monitor progress to ensure objectives are met and compliance with licensing standards.

The role involves supervising staff, ensuring training, maintaining client records, and coordinating audits while liaising with STAR and other regulatory