Automotive Service Manager — Lead Team & Delight Customers

Casey CDJR; Springfield (VT); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Health benefits

Employee discounts

Job summary

Casey CDJR in Springfield, VT is seeking a dedicated Service Manager to lead our service department and drive customer satisfaction. The role emphasizes strong leadership, process optimization, and a collaborative environment for technicians and advisors.

You will oversee daily operations, develop staff, manage workflow with parts and sales, and monitor metrics to sustain high service quality. A valid driver's license and automotive industry knowledge are essential for success.

Qualifications

• Proven experience in a service management role, preferably in automotive.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive service processes and technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver's license.

Responsibilities

• Oversee daily service department operations for efficiency and quality.
• Manage and develop service staff, including training and scheduling.
• Maintain excellent customer relations and resolve issues promptly.
• Ensure compliance with policies, safety regulations, and standards.
• Collaborate with parts and sales to optimize workflow and satisfaction.
• Monitor service metrics and prepare reports for improvement.

Skills

Service management

Leadership

Communication

Customer service

Automotive knowledge

Job description

Casey CDJR in Springfield, VT is seeking a dedicated Service Manager to lead our service department and drive customer satisfaction. The role emphasizes strong leadership, process optimization, and a collaborative environment for technicians and advisors.

You will oversee daily operations, develop staff, manage workflow with parts and sales, and monitor metrics to sustain high service quality. A valid driver's license and automotive industry knowledge are essential for success.