Service Manager

Ag Pro Companies; Rome (GA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Job summary

Ag Pro Companies in Rome, GA is seeking a Service Manager to lead the dealership's service operations, optimizing processes to maximize ROI and customer satisfaction.

You will grow profitable service labor sales, manage expenses, recruit and develop staff, and coordinate maintenance programs and promotions. This full-time exempt role requires 3+ years in service operations, strong communication, and familiarity with John Deere products.

Qualifications

• 3+ years in Service Department operations.
• Proficient with Microsoft Office and internet functions.
• Excellent written and verbal communication.
• Familiar with John Deere and competitive products.
• Understanding of service financial principles.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned.

Skills

Communication

Financial literacy

Data interpretation

Leadership

Customer service

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

• Location 867 Cedar Avenue,Rome, GA, 30161,United States
• Job Category Service - Management/Admin
• Employee Type Exempt - FT

Contact information

• Name Dustin Smith
• Phone [phone]
• Email [e-mail]

Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.