Service Operations Manager - Equipment

Socket.dev; North Reading (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Socket.dev is seeking a Service Department Supervisor to oversee the daily operation of the service desk, service bays, and yard, ensuring high standards of customer satisfaction and efficient workflow. You will plan and direct staff, open and close work orders, maintain staffing levels, communicate with customers, and collaborate with store personnel to uphold safety and service quality.

The role requires 3–5 years in customer service and service leadership, plus diesel/small-engine knowledge

Qualifications

• Education: HS or equivalent; tech/college preferred.
• 3-5 years customer service, service advisor and/or parts distribution experience.
• 1-3 years of service department supervision.

Responsibilities

• Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store.
• Oversees the opening and closing of work orders for service based on customer needs.
• Responsible for adequate staffing of assigned areas and enforces company policy and practices.
• Communicates with customers by phone and in person regarding status of service work orders.

Skills

Customer service

Supervisory skills

Computer skills

Diesel/small-engine knowledge

Education

HS or equivalent

Tech/College preferred

Job description

Socket.dev is seeking a Service Department Supervisor to oversee the daily operation of the service desk, service bays, and yard, ensuring high standards of customer satisfaction and efficient workflow. You will plan and direct staff, open and close work orders, maintain staffing levels, communicate with customers, and collaborate with store personnel to uphold safety and service quality.

The role requires 3–5 years in customer service and service leadership, plus diesel/small-engine knowledge