SERVICE MANAGER

MB TRACTOR & EQUIPMENT; Fairfield (ME); On-site; USD 65,000 - 80,000; Full time

Job summary

Evolving Solution Services is seeking a Service Department Supervisor to oversee the daily operations of the service desk, bays, and yard. You will supervise service writers, mechanics, yard staff, and delivery drivers to ensure efficient service and customer satisfaction.

The role requires 3–5 years in customer service or service advisory roles, with 1–3 years in supervisory duties. Diesel/small engine knowledge and strong computer skills are essential.

Qualifications

• HS or equivalent is required.
• 3-5 years customer service, service advisor and/or parts distribution experience.
• 1-3 years in service department supervision.
• Mechanical knowledge (Diesel and small engine) and strong customer service skills.

Responsibilities

• Plans, directs, and coordinates activities of service writers, mechanics, yard staff, and delivery drivers.
• Oversees opening/closing of service work orders based on customer needs.
• Ensures adequate staffing and enforces company policy.
• Communicates with customers about service status and any additional work.

Skills

Computer skills

Supervisory skills

Education

High school diploma or equivalent

Job description

Salary Range

$65,000.00 To $80,000.00 Annually

Position Summary

Responsible for the daily operation of the service department which includes the service desk, service bays and yard. Supervises the service and delivery operations at the store to ensure customer satisfaction.

Essential Functions

1. Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store. Trains employees in company procedures.
2. Oversees the opening and closing of work orders for service based on customer needs using the supervisory reports and direct observations.
3. Responsible for adequate staffing of assigned areas. Enforces company policy and practices.
4. Communicates with customers by phone and in person regarding the status of service work orders. Explain any need for additional work.

Other Functions

1. Exercises judgment in Customer Satisfaction issues. Seeks approval from Operations Manager when required.
2. Coordinates and communicates with other store personnel as needed.
3. Insures safe operating conditions and practices at the store.
4. Other related duties as assigned.

Education

HS or equivalent. Tech or College preferred.

Experience

3-5 years Customer service, service advisor and or parts distribution experience.

1-3 years of service department supervision.

Specific Skills

Computer software skills, supervisory skills.

Specialized Knowledge, Licenses, etc.

Mechanical knowledge (Diesel and small engine knowledge), and generally accepted service practices.

Working Conditions

Normal store conditions including occasional service bay and external activities, computer and telephone operations, desk and counter work. Occasional physical effort in training and instruction of employees.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.