Service Supervisor: Field & Shop Operations

Dobbs Equipment, LLC; Melbourne (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Dobbs Equipment, LLC is seeking a Service Department support role to assist with customer service needs, open/close work orders, and support pre-delivery, repair, and reconditioning of equipment. This role includes daily shop operations, field service coordination, and vehicle/delivery tasks.

You will help schedule shop and field service, process warranty claims, and ensure timely completion while adhering to safety policies. Strong communication and computer skills are required.

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment is preferred.
• Strong organization and communication skills; broad computer literacy.
• Ability to read and interpret technical materials.
• Ability to write reports and communicate with customers.

Responsibilities

• Handle phone calls and advise customers on technical problems.
• Assist in securing quotes for repair work and discuss required service.
• Schedule shop and field service, and arrange pickup/delivery of equipment.
• Process warranty claims.
• Open and close work orders to meet deadlines.
• Supervise activities when Service Manager is away.
• Adhere to safety policies.

Skills

Supervisor experience

Customer service

Scheduling

Phone call handling

Education

High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician

2-year degree with familiarity with industrial equipment

Tools

Computer skills

Job description

Dobbs Equipment, LLC is seeking a Service Department support role to assist with customer service needs, open/close work orders, and support pre-delivery, repair, and reconditioning of equipment. This role includes daily shop operations, field service coordination, and vehicle/delivery tasks.

You will help schedule shop and field service, process warranty claims, and ensure timely completion while adhering to safety policies. Strong communication and computer skills are required.