Field Service Manager

Dead River Company; Waterville (ME); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) with company match

Paid time off

10 paid holidays

Tuition Reimbursement

Scholarships for employees' children

Discounts on products and services

Uniform allowance

Boot allowance

Prescription safety glasses allowance

Paid Training

Job summary

Dead River Company is seeking a Field Service Manager to lead our growing service team. You will supervise installation and repair of heating equipment, ensuring customer satisfaction and profitable operation. HVAC experience is required and leadership skills are essential.

This role reports to the Administrative Service Manager and involves coordinating training, scheduling, and vehicle maintenance, with strong emphasis on safety and quality in a dynamic field setting.

Qualifications

• Two to four years of supervisory experience is preferred.
• Prior working knowledge of the petroleum industry is required.
• Must have HVAC experience.

Responsibilities

• Oversee the performance of service technicians and ensure work is completed correctly and efficiently.
• Provide training and development for service department staff to maintain quality service.
• Hire/terminate technicians in coordination with the District Manager and maintain performance documentation.
• Keep abreast of industry updates and coordinate with manufacturers and vendors.
• Inspect technician work for quality and guide as needed.
• Address customer complaints and ensure resolutions.

Skills

Leadership

Supervisory experience

HVAC experience

Education

High School Diploma

Job description

Join Our Team - Find Your Future!

Annual Salary Range - $78,000-$118,000 - This position is also eligible for a yearly bonus.

Dead River Company is seeking a motivated leader to lead our growing team. The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. This person should have HVAC experience.

Essential Functions:

• Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employees children
• Discounts on our products and services
• Work uniform, boot, and prescription safety glasses allowance
• Paid Training at our State-of-the-art institute

Experience:

Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required. Must have HVAC experience.

Other Attributes Required:

• Leadership skills and a desire to lead
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Flexibility
• Delegation and follow-up skills with an emphasis on quality control
• Ability and interest in training others

Education:

A high school diploma is required.

Certification and Testing:

• The Field Service Manager must have a Master Oil Burner License and CETP propane certification.
• HVAC certification

Contacts:

There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers.

Decisions Made:

Determines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers. Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.

Safety Considerations:

The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.