HVAC Field Service Manager — Lead & Elevate Service

Dead River Company; Waterville (ME); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) with company match

Paid time off

10 paid holidays

Tuition Reimbursement

Scholarships for employees' children

Discounts on products and services

Uniform allowance

Boot allowance

Prescription safety glasses allowance

Paid Training

Job summary

Dead River Company is seeking a Field Service Manager to lead our growing service team. You will supervise installation and repair of heating equipment, ensuring customer satisfaction and profitable operation. HVAC experience is required and leadership skills are essential.

This role reports to the Administrative Service Manager and involves coordinating training, scheduling, and vehicle maintenance, with strong emphasis on safety and quality in a dynamic field setting.

Qualifications

• Two to four years of supervisory experience is preferred.
• Prior working knowledge of the petroleum industry is required.
• Must have HVAC experience.

Responsibilities

• Oversee the performance of service technicians and ensure work is completed correctly and efficiently.
• Provide training and development for service department staff to maintain quality service.
• Hire/terminate technicians in coordination with the District Manager and maintain performance documentation.
• Keep abreast of industry updates and coordinate with manufacturers and vendors.
• Inspect technician work for quality and guide as needed.
• Address customer complaints and ensure resolutions.

Skills

Leadership

Supervisory experience

HVAC experience

Education

High School Diploma

Job description

Dead River Company is seeking a Field Service Manager to lead our growing service team. You will supervise installation and repair of heating equipment, ensuring customer satisfaction and profitable operation. HVAC experience is required and leadership skills are essential.

This role reports to the Administrative Service Manager and involves coordinating training, scheduling, and vehicle maintenance, with strong emphasis on safety and quality in a dynamic field setting.