Office Manager

Talentify; Morristown (VT); On-site; USD 55,000 - 83,000; Full time

Job summary

Dead River Company in Morrisville, VT is seeking an Office Manager to oversee daily office operations, ensuring exceptional customer relations and maximum efficiency. This role serves as a company ambassador and leads a team to deliver high-quality service.

The ideal candidate will have a college degree or equivalent experience and several years of supervisory office experience. Responsibilities include payroll processing, training, reporting, and budgeting support in a fast-paced environment.

Qualifications

• A college degree or a combination of education and relevant experience is required.
• Several years of prior supervisory experience in an office environment is required.

Responsibilities

• Recruit, hire, and staff the office with qualified personnel.
• Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.
• Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.
• Conduct performance evaluations, complete performance scorecards, and make wage recommendations.
• Prepare and submit payroll information and benefit changes for the district.
• Participate in department head meetings and conduct monthly coaching meetings.
• Promote teamwork and maintain high standards of professionalism.
• Develop understanding of company systems, reports, and HR policies.
• Provide leadership, coaching, and support in training and development.

Skills

Leadership

Staff supervision

Customer service

Communication

Education

College degree

Tools

Payroll software

HRIS

Job description

This role is based out of our Market location in Morrisville, VT

Salary Range- $55,000 - $83,000 - Based on experience

Position Summary:

The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. This role serves as a Dead River Company ambassador.

Essential Functions:

• Recruit, hire, and staff the office with qualified personnel.
• Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.
• Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.
• Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.
• Prepare and submit payroll information and benefit changes for the district.
• Participate in department head meetings and conduct monthly coaching meetings.
• Promote teamwork and maintain high standards of professionalism.
• Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.
• Assist, as needed, with the development of new district reports and reporting procedures.
• Provide leadership, coaching, training, and support in areas including:
  • Employee orientation and development
  • Sales involvement
  • District outings or events
  • Ergonomics and office safety
  • Workers’ compensation
  • Annual budgeting
• Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.

Experience/Education:

• A college degree or a combination of education and relevant experience is required.
• Several years of prior supervisory experience in an office environment is required.

Other Attributes:

• Strong written and verbal communication skills
• Sound judgment and decision-making ability
• Excellent organizational and analytical skills
• Ability to delegate effectively and follow up
• Ability to develop and deliver training modules
• Strong leadership and coaching skills

If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply. Join Dead River Company and be part of an organization that values professionalism, teamwork, and continuous improvement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.