Service Operations Manager - Boilers & Maintenance

McKenna Boiler Works Inc.; Oceanside (CA); Hybrid; USD 70,000 - 130,000; Full time

Benefits offered by this job

Relocation package

Competitive salary

Job summary

McKenna Boiler Works, Inc. in Oceanside, CA seeks a Service Manager to lead a team of Service Coordinators and Technicians. Responsibilities include scheduling, dispatch oversight, contract management, and process improvement to ensure efficient operations.

The ideal candidate has 5+ years of leadership and customer service experience, strong communication skills, and proficiency with Microsoft Office. Vaccination against COVID-19 is required; relocation options may be available for the right

Qualifications

• Minimum 5 years’ experience supervising employees.
• Experience in leadership, management, and customer service.
• Effective oral and written communication skills.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• COVID-19 vaccination as a requirement for employment.

Responsibilities

• Lead a team of Service Coordinators/Dispatchers in technician labor scheduling, customer coordination, booking service work orders, and materials ordering.
• Monitor Service Dispatch to ensure timely responses; provide back-up during high call volume.
• Manage Preventive and Full Coverage Maintenance Contracts booking and renewal with Sales, review costs with departments.
• Develop and implement new processes to improve team efficiency and compliance.
• Oversee timesheet approvals, hours review, open work orders, invoice disputes, and material/labor transfers; manage purchase card program.

Skills

Leadership

People management

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

McKenna Boiler Works has an immediate opening for a Service Manager in Oceanside California. As a Service Manager you will lead a team of Service Coordinators, Service Technicians. The qualified candidate must have a strong desire to work in a fast-paced environment and must be able to work effectively with multiple parties simultaneously.

Responsibilities

• Lead a team of Service Coordinators / Dispatchers in the performance of their duties, including but not limited to technician labor scheduling, customer coordination, quoted service work order booking and materials ordering, and weekly payroll submission
• Monitor Service Dispatch to ensure all internal and external requests are responded to in a timely manner; Coordinate and/or provide back-up support as required during high call volume periods
• Manage the Preventive and Full Coverage Maintenance Contracts booking and renewal process, including coordination with the Sales Team, review of contracts, verification of costs with the applicable departments
• Monitor existing McKenna processes to ensure team compliance, and develop, review with staff, and implement new processes and procedures to ensure efficient team operation
• Provide oversight and follow up action for weekly timesheet approval, productive/non-productive hours review, open work orders, invoice dispute and resolution, material and labor transfers, preliminary notices, and purchase card program management
• Provide training, counseling, and professional development to assigned direct reports, including performance reviews, individual employee and team meetings, and the hiring of new employees as needed

Minimum Qualifications

• Minimum 5 years’ experience with direct reports / employees under supervision
• Minimum 5 years’ experience in leadership, management, and customer service
• Extensive leadership, management, and customer service knowledge
• Effective oral and written communication skills with specific experience
• Effective listening, coaching, and mentoring skills with specific experience
• Strong familiarity with and use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• COMPANY requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination. COMPANY is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Preferred Qualifications

• Advanced proficiency with Microsoft Excel
• Knowledge of building mechanical equipment including boilers, burners, controls, air handlers, chilled and hot water loops, motors, pumps, and variable speed drives
• Knowledge of lighting systems and building automation controls

Pay: $70,000 - $130,000 a year, Relocation package available.

McKenna Boiler Works, Inc. is a 100 year old rapidly growing forward thinking turnkey solution provider for customers with steam or hot water needs. We have a great team of individuals that bring a variety of backgrounds to our manufacturing, service, mechanical and rental businesses. We are looking for top tier talent to help lead this company in achieving it's goals.

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