Senior Boiler Service Operations Manager

New Page Management; Greenfield (NC); On-site; USD 95,000 - 115,000; Full time

Job summary

WC Rouse and Son, Inc., a New Page Company, in Greensboro, NC, seeks a Service Manager to lead a team of Boiler Mechanics and Technicians and oversee service delivery for a broad client base.

The role requires 3+ years in boiler or HVAC service management, a Bachelor's or equivalent, and a valid driver’s license. Salesforce CRM and MS Office proficiency are a plus, with a focus on safety and continuous improvement.

Qualifications

• 3+ years of Boiler or other HVAC/Mechanical Service Management experience, leading teams with at least 5+ direct reports.
• Experience with Boiler Service, Mechanical Contracting/Installation
• Strong experience with Microsoft Office products
• Valid Driver’s License

Responsibilities

• Strengthen and grow relationships with existing customers, by providing excellent customer service
• Maintain expert status in our Equipment and Service offerings – continuous improvement and education
• Continuing education in relevant technologies, mechanical, plumbing, electrical, controls
• Project Management Oversight of service components of all sold jobs
• Support proposal creation, Service Quotes and Service Agreement Quotes (coordinate with Sales)
• Developing service scopes of work, including pricing, for service proposals
• Provide field services estimating support to Sales Reps and Applications Engineers
• Maintaining relevant opportunity and job information in cloud-based file storage solution
• Lead Monthly Service Meetings
• Schedule technicians efficiently to achieve Service Utility KPI’s and Billable Hours Metrics
• Coordinate scheduling with other offices to increase training opportunities and to allocate resources as needed, to best serve our clients
• Ensure technician utilization of Service Software (Tech Anywhere) meets company standards.
• Including timely completion of Work Order Days, Submission of Hours, and Service Report Components
• Conduct bi-annual performance review of technicians
• Manage technician personnel including basic conflict resolution and discipline in accordance with company’s Core Values and Employee Handbook
• Exemplify company Core Values and Purpose to other employees and customers
• Able to obtain and maintain relevant contractor’s licenses, in good standing, in their Branch’s state
• Technicians tracking time to Work Orders daily, closing work order within 24 hours of work complete – including submission of all required paperwork; safety checklist, combustion reports, etc.

Skills

Leadership

Customer service

Project management

Education

Bachelor's Degree or equal industry related experience

Mechanical or similar Engineering Degree

Tools

Salesforce CRM

Microsoft Office

Job description

WC Rouse and Son, Inc., a New Page Company, in Greensboro, NC, seeks a Service Manager to lead a team of Boiler Mechanics and Technicians and oversee service delivery for a broad client base.

The role requires 3+ years in boiler or HVAC service management, a Bachelor's or equivalent, and a valid driver’s license. Salesforce CRM and MS Office proficiency are a plus, with a focus on safety and continuous improvement.