Boiler Service Manager - Customer-Facing Ops Lead

Cleaver-Brooks Sales & Service; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) cash match

Employee assistance program

Tuition assistance

Paid time off & 11 holidays

Job summary

Cleaver-Brooks Sales & Service, Inc. in Dallas, TX, seeks a Service Manager to coordinate a service department of mechanics, technicians, and welders.

You will lead daily operations, respond to emergencies with technical resolutions, and ensure exceptional customer service and safety compliance. The role requires 5+ years of boiler service experience, strong electrical/controls skills, and proficiency with common office software.

Qualifications

• 5+ years boiler service technician experience essential.
• Strong electrical and controls capabilities.
• Proficient computer skills (Outlook, Word, Excel, Teams).

Responsibilities

• Develop and write proposals based on customer needs.
• Review JSAs, safety audits, and ensure personnel safety.
• Develop and evaluate employees continually.
• Review service tickets for accuracy and costs.
• Manage job flow including manpower, scheduling, and dispatching.
• Monitor costs and job status; track KPIs.
• Schedule training for staff as needed.
• Enforce company policies and discipline as required.
• Meet management goals and margins.

Skills

Customer-facing

Multi-tasking

Technical problem-solving

Education

High School diploma or equivalent

Technical degree preferred

Job description

Cleaver-Brooks Sales & Service, Inc. in Dallas, TX, seeks a Service Manager to coordinate a service department of mechanics, technicians, and welders.

You will lead daily operations, respond to emergencies with technical resolutions, and ensure exceptional customer service and safety compliance. The role requires 5+ years of boiler service experience, strong electrical/controls skills, and proficiency with common office software.