Service Operations Manager

Meineke Car Care Centers, Inc.; Town of Vestal (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Meineke Car Care Centers, Inc. is seeking an experienced Automotive Service Manager (Advisor) in the Town of Vestal, New York. This position is ideal for those looking to invest in their careers with a company that values professional growth and offers unlimited earning potential. Responsibilities include managing customer service appointments, maintaining records, and ensuring customer satisfaction.

The successful candidate will have strong knowledge of auto body repair and vehicle maintenance, coupled with excellent interpersonal skills. Join our family-oriented shop and embrace a rewarding career.

Qualifications

• Previous experience in automotive service advising or related field preferred.
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems.
• Ability to build rapport with customers and provide exceptional customer service.

Responsibilities

• Schedule customer service appointments.
• Maintain accurate records of customer interactions, service history, and repairs performed.
• Upsell additional services or accessories as appropriate.

Skills

Excellent communication and interpersonal skills

Strong knowledge of auto body repair

Detail-oriented with strong organizational skills

Proficient in using computer software for service writing

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Description

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.

Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Responsibilities

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Maintain accurate records of customer interactions, service history, and repairs performed
• Follow up with customers to ensure satisfaction and address any concerns
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

Requirements

• Previous experience in automotive service advising or related field preferred
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
• Excellent communication and interpersonal skills
• Ability to build rapport with customers and provide exceptional customer service
• Proficient in using computer software for service writing and estimates
• Detail-oriented with strong organizational skills
• Valid driver's license